[Hiring] Operations Lead @Serv Recruitment Agency

Role Description

Click and Love is a rapidly growing affiliate marketing and content business that blends organic content, paid advertising, and strategic partnerships to drive audience engagement and revenue growth. As the company continues to scale, they are seeking an operational leader who can bring structure, accountability, reporting, and team coordination to the organization.

This role will partner closely with founder Brooke Tucker and serve as a key leader responsible for operational excellence, team management, performance visibility, and business scalability.

If you are a rare individual who loves creating structure from complexity, driving accountability, improving systems, and helping teams perform at a high level, this role is for you.

• Partnering directly with the founder on operational priorities and company initiatives
• Managing day-to-day team operations and ensuring projects move forward efficiently
• Creating accountability systems, workflows, and processes across the organization
• Leading team communication, coordination, and follow-through
• Developing and maintaining dashboards, reporting, and performance tracking systems
• Monitoring business metrics, marketing performance, and operational KPIs
• Assisting with budget tracking, financial reporting, and business planning activities
• Supporting analysis of paid advertising and marketing performance data
• Identifying opportunities for process improvement and operational efficiency
• Building scalable systems to support company growth
• Driving project execution across multiple departments and priorities
• Establishing project management and workflow tools that improve visibility and accountability
• Helping leadership make informed decisions through data analysis and reporting
• Managing team performance expectations and ensuring operational consistency

Qualifications

• Experience in operations, business management, project management, or related leadership roles
• Strong analytical and financial acumen
• Experience creating systems, workflows, and operational processes from the ground up
• Proven ability to manage projects and multiple priorities simultaneously
• Experience working directly with founders, executives, or small business leadership teams
• Strong reporting, dashboarding, and KPI management experience
• High level of organization and attention to detail
• Comfortable working with AI tools and technology platforms to improve efficiency
• Strong communication and leadership skills
• Experience in digital marketing, affiliate marketing, ecommerce, or paid media environments preferred
• Familiarity with Meta advertising performance metrics is highly desirable
• Ability to thrive in fast-paced, evolving environments with limited structure

Company Description