[Hiring] Operations Executive @Tourvest Destination Management Company

Role Description

Rugby Travel Ireland is seeking an Operations Executive within our Team Tours division. This role involves working remotely with our team based in Ireland, focusing on team tours for clubs and schools.

• Support colleagues administratively as required.
• Develop client relationships and provide consistent, quality service.
• Work closely with suppliers to obtain the best rates and services.
• Create client proposals and accurate costings.
• Maintain excellent relationships with clients and suppliers.
• Source and book flights using available tools.
• Agree financial reconciliation of bookings with the line manager.
• Work professionally with colleagues.
• Produce detailed costings for clients using briefs from the sales team or clients.
• Manage bookings/accounts from confirmation through planning and implementation.
• Communicate with clients daily via phone, email, and face-to-face meetings.
• Issue contracts or booking forms, considering supplier deadlines.
• Follow up on client proposals and keep progress reports.
• Ensure client expectations are met at the highest delivery level.
• Meet turnaround times as per agreed policies or with the client or line manager.
• Learn to use operational and financial systems for quotes, contracts, and itineraries.
• Maintain data in operational systems.
• Deliver all documentation accurately and timely.
• Comply with the requirements of the Irish Aviation Authority.
• Understand RTI policies and procedures.
• Good knowledge of Microsoft Office packages including Excel, Word, Outlook, and SharePoint.
• Follow administrative procedures as outlined by the Company.

Qualifications

• Matric/Grade 12.
• Experience in Tour Operations.
• Proven experience in setting up new operations procedures and systems, preferably in event services.
• Experience in identifying and implementing training requirements.
• Experience in setting up new processes on a global scale.

Requirements

• Achieve profit margins as directed.
• Attention to detail.
• Positive, flexible, and organized approach to tasks.
• Consistent high levels of accuracy.
• Manage client expectations effectively.
• Ability to multitask while prioritizing effectively.
• Willingness to work long hours prior to tour departures, including weekends and public holidays.

Benefits

• Opportunity to work remotely.
• Dynamic work environment within a growing team.
• Chance to make a real difference in the team tours division.