[Hiring] Operations & Engagement Manager @The Nature Conservancy

Role Description

The Operations & Engagement Manager leads a portfolio of organizational effectiveness, employee experience, and internal communications through organization-wide coordination. Reporting to the Deputy Director, you will help ensure staff are informed, engaged, connected, and supported to do their best work, while ensuring organizational priorities, planning cycles, and major internal activities are coordinated effectively.

Working closely with the Leadership Team, managers, staff, and enterprise partners, the Operations & Engagement Manager will translate organizational priorities into coordinated action and strengthen how Nature United works together. The portfolio will include:

• Leading the integrated organizational calendar and planning rhythm, connecting annual and quarterly reviews, objective setting, workforce and financial planning, governance activities, and recurring organizational forums.
• Leading employee experience initiatives, including engagement, organizational onboarding, recognition, learning, retreats, staff events, and connection, in partnership with HR, Events, and other functional leads.
• Coordinating cross-organizational initiatives and planning processes, clarifying ownership, dependencies, sequencing, and follow-through.
• Leading internal communications so staff have timely, relevant, and accessible information about organizational priorities, decisions, changes, and opportunities for engagement.
• Designing and coordinating all-staff meetings, surveys, organizational conversations, and other forums for staff connection and input.
• Managing the Operations team budget and coordinating organization-level workplace operations, facilities, sustainability, safety, administrative support, and related needs with those responsible for day-to-day implementation.
• Acting as a key liaison with Human Resources, Finance, Information Technology, Legal, Risk Management, Culture & Engagement, and other enterprise partners to coordinate priorities and ensure Nature United’s needs are understood and addressed.
• Supporting responsible adoption of new workplace practices and technologies, including generative AI, through organizational learning, engagement, guidance, change adoption, and continuous improvement.

The Manager will lead these functions with organizational partners, vendors, and enterprise teams, managing multiple projects, budgets, contracts, and recurring activities. They will exercise independent judgment, lead improvements within their portfolio, maintain confidentiality, and make operational decisions within delegated authority, escalating strategic, financial, legal, governance, and policy matters as appropriate. They may act on behalf of the Deputy Director within established parameters. Travel up to 20% and flexible hours are required to support organizational priorities, meetings, retreats, and events.

Qualifications

• Bachelor’s degree and 5 years of related experience, or an equivalent combination of education and experience, including at least 2 years leading or coordinating organization-wide programs, processes, or initiatives.
• Experience working in a virtual, geographically dispersed organization and coordinating work across teams or locations.
• Experience improving organizational processes, practices, or ways of working to strengthen coordination and effectiveness.
• Experience translating organizational priorities and decisions into practical plans and coordinated action.
• Experience working with senior leaders, managers, and functional partners on planning, decision-making, and implementation.
• Ability to manage multiple priorities, navigate ambiguity, solve problems, and exercise sound judgment.
• Experience handling confidential or sensitive information with discretion.
• Strong written and verbal communication skills, including experience developing organizational communications, guidance, reports, presentations, or similar materials.
• Experience designing and facilitating meetings, workshops, or collaborative processes.
• Proficiency with workplace and collaboration technologies and the ability to learn and apply new tools.

Requirements

• Experience with employee engagement, employee experience, organizational culture, or internal communications.
• Experience coordinating organization-wide planning and review cycles, such as objective setting, budgeting, or workforce planning.
• Experience planning or supporting organization-wide meetings, retreats, staff forums, or other employee events.
• Experience managing budgets, vendors, contracts, or operational services.
• Familiarity with generative AI and emerging workplace technologies, including their practical uses, risks, and governance considerations.
• Experience working in a nonprofit, conservation, environmental, Indigenous partnership, philanthropic, or other mission-driven organization.
• Multilingual skills and experience working across cultures are valued.

Benefits

• Comprehensive health care benefits.
• Parental leave.
• Accrued paid time off.
• Life insurance.
• Disability coverage.
• Employee assistance program.
• Other life and work well-being benefits.