[Hiring] Operations Director Automotive @CNX

Role Description

Join our award-winning “One Concentrix” team as a Operations Director Automotive. The Operations Director Automotive is responsible for leading multiple lines of business, client programs, or business units to achieve operational excellence, client satisfaction, employee engagement, and financial performance. This role provides strategic leadership to Operations Managers, Senior Managers, and other leaders while ensuring the successful execution of client commitments and organizational goals.

As a remote Operations Director Automotive, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing. Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

As a Operations Director Automotive working from home, you will:

• Manage the performance across multiple automotive accounts; experience in the automotive industry is a huge plus in this role.
• Serve as a primary contact to our automotive clients; proactively discussing strategic initiatives, performance, sharing goals and objectives, etc.
• Identify performance-related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input.
• Stay current on internal work processes, policies, and procedures. Attend required manager development training.
• Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.
• Deliver expert customer experiences…with a smile.

Qualifications

• 18 Years of age or older with a completed High School Diploma or GED required.
• Bachelor's Degree preferred in Business, Management, Operations, or related field.
• Experience within the automotive industry - Required.
• 5-8+ years of progressive operational leadership experience.
• Experience partnering with clients to deliver exceptional experiences.
• Strong financial acumen.
• Experience with AI solutioning.
• Flexibility & Ability to pivot based on changing priorities.
• Outstanding communication and presentation skills.
• Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable.
• Ability to mentor, coach and provide direction.
• Must be willing to work a flexible schedule.

Requirements

• The base salary range for this position is $115,000.00 - $140,000.00 plus incentives that align with individual and company performance.
• Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay "early," when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• Work-from-home convenience with company-supplied technologies.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in various topics.
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
• A range of other perks and benefits.

Benefits

• Significant investment in employee growth and development.
• Career path and personal development support.