[Hiring] Operations Coordinator - Clinical Trials @HealthMatch

Role Description

HealthMatch works with sponsors and clinical trial sites to recruit and enroll participants into studies. This role is the human link in that chain. You're the person sites hear from when referrals come in. You're the person patients talk to when they're considering a trial. You're the reason referrals turn into enrollments instead of going cold.

Day to day, you'll manage relationships with dozens of trial sites across LatAm and US markets, follow up with patients, keep our CRM accurate, and be trained to review medical records alongside our Medical Director. The work is phone-heavy, email-heavy, and detail-heavy.

Over time, we want you to do more than execute — we want you to spot what's broken and help fix it. If you notice a follow-up workflow that could be automated, or a site engagement pattern that should become a playbook, we want you to raise it and help build it.

What a Typical Week Looks Like

• Calling and emailing clinical trial sites to make sure patient referrals are being followed up on
• Tracking referral statuses across our portal and CRM - this means real-time data entry, not batch updates at the end of the week
• Supporting patients directly as they move through enrollment
• Flagging sites that aren't engaging and working with the team on how to re-engage them
• Helping onboard new sites to the HealthMatch platform

Some weeks will also include:

• Working with our Medical Director on medical record reviews (you'll be trained on this)
• Building or refining parts of our site engagement playbook based on what you're learning in real conversations
• Jumping into other company needs as they come up - we're a small team and the edges of everyone's role are blurry

Qualifications

• Fluent in both Spanish and English
• Great on the phone, building trust quickly with site coordinators and patients
• Organized under volume, managing dozens of site relationships simultaneously
• At least 2 years of professional experience in a fast-paced, accountable environment
• Resourceful, preferring to find fixes for inefficiencies

Requirements

• Strong attention to detail during repetitive tasks
• Persistence and thick skin when working with unengaged sites
• Ability to see the connection between follow-up calls and patient access to trials

Benefits

• Remote role, no relocation required
• Preference to be in the North East and willing to travel for co-working sessions
• Primary working timezone is EST, with meetings across global teams

How to Apply

• Online application with long form answers
• 30-minute first round interview with the hiring manager + director of customer success
• Paid take-home project (~2 hours, $50 gift card to say thanks for your time)
• Final interview with CEO & Founder (in person in Boston, expenses covered)

HealthMatch is committed to building a diverse and inclusive team. If this role sounds like you, we'd encourage you to apply, even if you don't check every box.

PLEASE NOTE: This role was recently advertised. If you applied for it previously and have not been contacted, please assume that we deemed you not as an ideal fit for this role.