[Hiring] Operations Coordinator @Honor

Role Description

As an Operations Coordinator, you play a critical frontline role ensuring that care delivery remains seamless, responsive, and compassionate — even under pressure. You’ll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Pros.

This is a remote role. Depending on your preference the schedules available are below:

• Early AM: 5am - 1:30PM CST
• Late AM: 7am - 3:30PM CST
• PM: 2:30pm - 11PM CST

Note: our schedules require 5 consecutive days including at least one weekend day.

Please note: Attendance during training (two weeks, full-time, Monday - Friday 9:00am to 5pm Central Time) is required; this includes being on camera and actively engaged throughout all sessions.

Why you’ll love this role:

• Join a purpose-driven team that blends empathy with operational excellence.
• Gain exposure to national-scale care delivery logistics.
• Advance your operational skill set.
• Contribute directly to the mission of transforming aging.
• Opportunities to grow into more senior roles focused on Client Management, Care Pro Relationship Management, Care Pro Recruiting, and Care Pro HR.

As an Operations Coordinator at Honor, you provide:

• Same-Day Staffing & Coordination: Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
• Real-Time Communication & Support: Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
• Task Execution: Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
• Issue Resolution: Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.
• Documentation & Compliance: Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
• Communication & Escalation Management: Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.

Qualifications

• 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment.
• Hands-on experience handling real-time scheduling, dispatch, or triage.
• Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools).
• Strong written and verbal communication skills; skilled in de-escalation and empathy.
• Reliable attendance and commitment to full participation in training and ongoing shifts.
• Consistent tenure and accountability in previous roles — you take ownership and follow through.

Requirements

• Phone Answer Rate
• Task Acceptance Rate
• Time Available for Tasks
• Time Available for Calls

Benefits

• Base pay is just a part of our total rewards program.
• Honor offers equity and 401K with up to a 4% match.
• Medical, dental, and vision coverage including zero cost plans for employees.
• Short Term Disability, Long Term Disability, and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
• A generous time off program, mental health benefits, wellness program, and discount program.

Company Description

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.

At Honor, we put people first. Our leadership culture is guided by Leadership Principles that prioritize integrity, compassion, and excellence. We offer a unique opportunity to lead with purpose and make a meaningful impact no matter your role.

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.