[Hiring] Operations Coordinator @Cornerstone Christian Counseling

Role Description

We're looking for a part-time, temporary Operations Coordinator to join our team to support various administrative and operational functions of our organization. This position is expected to last from July - December of 2026, though continued employment post-December may be available if a need arises.

Position Responsibilities

• General Operations
  • Manage and complete detailed technical updates across multiple platforms for staff transitions, working closely with CCC's Operations Team.
  • Onboarding, offboarding, licensure changes, certifications and specialty changes, schedule/hours changes, title changes, promotions, name changes, becoming a supervisor, specialty changes, additional licensure, etc.
  • Provide training support for all onboarding interns and employees during onboarding.
• Counselor Schedule Changes
  • Process all Hive Schedule Change Request Forms from counselors.
  • Update information in office utilization documents, spreadsheets, TherapyNotes, and PracticeVital.
  • Maintain resources and training recordings in the Cornerstone Resources Library.
  • Additional duties as assigned, within the scope of Operations Department capacity and Core Systems oversight.
• Cloud-Based Systems Management
  • Provide administrative maintenance and system access support for the core operations cloud-based systems.
  • Primary systems: Google Workspace, Hive (project management), EHR (TherapyNotes), IntakeQ, Google Voice, Trainual, and Zoom Phone.
  • Ensure appropriate system access is maintained during staff transitions.
  • Ensure all data within systems is kept up-to-date, including, but not limited to, counselor specialties, counselor schedules, client and counselor paperwork, bios, and disclosures.
  • Provide support with client forms within IntakeQ.
  • Troubleshoot with employees and cloud-based platforms when technical issues arise, escalating software bugs to vendor support when needed.
  • Provide onboarding training support and system setup for all new hires.
  • Provide support for project boards within Hive.
  • Provide troubleshooting support for Google Workspace, including 2FA, password resets, permission settings, etc.
  • Assist the Operations Team with other software or programs as needed.

Qualifications

• Minimum of 2 years of administrative experience required.
• Related experience in the medical or behavioral health field and HIPAA-compliant industries is preferred.

Requirements

• High skill level in cloud-based program management (Google Workspace, EHR, project management systems).
• Technically savvy and proficient in utilizing AI to research and troubleshoot technical systems issues.
• Strong organizational skills, close attention to detail, and a task-oriented mentality.
• Excellent time management skills with a proven ability to meet deadlines.
• Self-starter, works well independently and collaboratively within the team.
• Ability to function well in a high-paced environment.
• Critical thinking skills: the ability to collect data and objectively assimilate the information in order to make wise decisions.
• Excellent verbal and written communication skills.
• Passionate about helping people start their healing journey.
• Firm support of the company's Mission, Vision, Values, and Statement of Faith.

Technology & Remote Office Requirements

• Hardware: Reliable PC or Mac with a minimum of an i7 processor, 16GB RAM, and 256GB SSD.
• Internet: A stable, high-speed connection (15-20+ Mbps Download, 5 Mbps Upload, Latency < 100ms).
• Workspace: A quiet, private, and professional setting with a high-resolution webcam and clear audio, suitable for confidential meetings.
• Digital Literacy: Proficiency in software and a "self-solving" mindset, utilizing Gemini and internal guides for independent technical troubleshooting.

Benefits

• A Christian work culture rooted in authenticity, excellence, Biblical truth, and humor!
• Flexible, part-time schedule (15-20 hours/week).
• Temporary, part-time, hourly position at $21-22.50/hour, based on education, experience, and qualifications.