[Hiring] Operations Coordination Manager @SkyCell AG

Role Description

As our Operations Coordination Manager, you'll lead regional operations across Australia, Korea, Japan, and China, ensuring the seamless movement of life-saving pharmaceutical shipments. Working across multiple teams, partners, and Service Centers, you'll drive operational excellence, solve complex challenges, and make fast, informed decisions in a dynamic, high-pressure environment.

What You'll Do:

• Lead regional operations for Australia, Korea, Japan, and China with potential to expand
• Manage and supervise Service Centers, ensuring compliance with company SOPs and local regulations
• Own supplier/partner performance: track KPIs, run QBRs, and drive CAPA/escalation resolution
• Ensure adherence to customer SOPs, government filings, customs requirements, and quality standards
• Coordinate end-to-end logistics and freight forwarding (order management, customs brokerage, reverse logistics, cost optimisation)
• Act as 2nd-level escalation and decision point for daily ops and Control Tower issues
• Build, train, and onboard Service Centers, partners, suppliers, and new team members
• Create and maintain operational SOPs and team work instructions
• Maintain master data accuracy in IT systems and support billing/invoice queries
• Support MRO tasks and conduct quality checks and damage assessments on the regional container fleet
• Execute short-term setups at new destinations (customs, partner sourcing) and support new Service Center launches
• Make short-term stock-to-stock allocation decisions and approve consumption material orders for Service Centers
• Collaborate cross-functionally (Sales, CX, Account Management, Procurement) to deliver excellent service and timely RFQs/RFPs
• Support process optimization, strategic regional initiatives, and claim management
• Participate in customer business reviews, supplier reviews, and industry fairs/exhibitions

Qualifications

• Previous experience in an operations, logistics, freight forwarding, or supply chain coordination role
• Experience within freight forwarding, transportation, or pharmaceutical logistics is highly desirable
• Excellent organisational skills with the ability to manage multiple priorities simultaneously
• Proven ability to work effectively under pressure and adapt quickly in a fast-paced, dynamic environment
• Strong coordination skills with experience collaborating across multiple teams, functions, and geographical locations
• Confident decision-maker who can assess situations quickly and take appropriate action
• Professional fluency in English (written and spoken) is essential, additional languages are an advantage

Benefits

• Flexibility & Balance: Flexible working hours and work-life balance allow you to tailor work to fit your life.
• Recognition & Growth: Opportunities for career advancement in a company that values your contributions.
• Flexible ways of working: Our global teams work across our offices in Zurich, Zug, Hyderabad, and Basel, with a mix of on-site, hybrid, and remote working.
• Company-wide Events: Join us for company events to celebrate successes, build teams, and share our vision. Plus, new joiners experience SkyWeek, our immersive onboarding program.
• Generous Maternity & Paternity Leave: Support for new parents with competitive maternity and paternity leave.
• Annual Leave & Bank Holidays: Enjoy a generous annual leave package, plus local bank holidays to recharge and unwind.