[Hiring] Operations Coach, Franchise Performance @Driven Brands Inc.

Role Description

We are looking for an Operations Coach to partner directly with 1-800 Radiator franchise owners and help them improve business performance through data-driven insights. This is not a traditional analytics role. While you’ll work with data and reporting, your primary focus is helping operators understand what’s happening in their business, why it’s happening, and what actions to take next. You will act as a trusted advisor to franchisees, turning complex data into clear, actionable recommendations that drive revenue growth, profitability, and operational improvement.

• Partner with franchise owners to analyze performance and identify opportunities to improve sales and profitability
• Translate reports, KPIs, and dashboards into simple, actionable insights
• Lead performance conversations and help operators prioritize the right actions to drive results
• Identify trends, gaps, and best practices across the network
• Support and enhance reporting where needed, focusing on clarity and usability over complexity
• Collaborate with internal teams (Operations, Finance, Analytics) to align on key initiatives and performance drivers

Qualifications

• Strong analytical mindset with the ability to interpret data and connect it to business outcomes
• Exceptional communication skills — able to explain complex concepts in a clear, practical way
• Comfortable working directly with operators and influencing decisions
• Proficiency in Excel; Experience with SQL and Python; familiarity with BI tools (Qlik, Tableau, Power BI) is a plus
• Ability to balance data, business judgment, and real-world operational constraints

Requirements

• Thinks like an operator, not just an analyst
• Can turn data into a clear story and action plan
• Naturally curious and focused on solving business problems
• Enjoys working in a fast-paced, team-oriented environment

Benefits

• Compensation Range: $66,500.00 - $118,800.00
• Compensation Frequency: Annual
• Base pay offered may vary depending on actual location, job-related knowledge, skills, and experience
• Supplemental pay types may include commissions or bonus incentives, depending on the role
• Driven Brands offers a variety of health and wellness benefits including paid time off and holiday pay
• Get early access to 50% of your earned wages at any time through our myFlexPay program