[Hiring] Operations and Community Associate @CXG

Role Description

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas.
• Ensure proper scheduling and execution of the fieldwork projects as per company standards.
• Verify that field surveys are electronically submitted on time and meet our standards (quantity VS quality).
• Conduct surveys screening and validation.
• Set appropriate pay rate to evaluations while making sure operation margin target is reached.
• Contribute to the Evaluators Database optimization and make sure data are updated.
• Maintain healthy relationship with Evaluators.
• Ensure the finance team has all their payment details of evaluators to receive their payments on time.

Qualifications

• Diploma in Administration, Business, Management, or relevant field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Native Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
• Social media/Tech savvy (personal or professional).
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/experience in social media outreach and community management.
• Excellent organizing skills to coordinate project activities.
• Ability to multitask and manage time well.
• Being resourceful, proactive, and having a problem-solving mindset.
• Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality.
• Ability to work as part of a team.
• Ability to work under pressure and manage stress.
• Customer-service orientation.