Operations Analyst @Caylent
Operations
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago

[Hiring] Operations Analyst @Caylent

2d ago - Caylent is hiring a remote Operations Analyst. πŸ’Έ Salary: unspecified πŸ“Location: USA, Canada, Brazil

Role Description

We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.

  • Translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk.
  • Partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.
  • Focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.
  • Operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions, and turn data into clear recommendations and action.

Qualifications

  • Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
  • 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.
  • Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.
  • Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.
  • Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.
  • Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.
  • Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.

Requirements

  • Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions.
  • Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.
  • Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.
  • Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.
  • Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.
  • Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.
  • Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.
  • Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.

Benefits

  • 100% remote work
  • Generous holidays and flexible PTO
  • Competitive phantom equity
  • Paid for exams and certifications
  • Peer bonus awards
  • State of the art laptop and tools
  • Equipment & Office Stipend
  • Individual professional development plan
  • Annual stipend for Learning and Development
  • Work with an amazing worldwide team and in an incredible corporate culture
Before You Apply
️
remote Be aware of the location restriction for this remote position: USA, Canada, Brazil
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Operations Analyst @Caylent
Operations
Salary unspecified
Remote Location
Employment Type full-time
Posted 2d ago
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