[Hiring] Operations Analyst @Caylent

Role Description

We are looking for a sharp, analytical, and highly proactive Operations Analyst to join our Service Delivery Operations team. This role operates at the intersection of workforce planning, staffing, capacity management, delivery operations, and operational intelligence.

• Translate business demand into workforce and operational decisions by analyzing capacity, skills, utilization, pipeline, delivery needs, and operational risk.
• Partner across Delivery, Sales, Talent, Finance, and other business functions to identify constraints, surface risks, recommend actions, and drive decisions through execution.
• Focus on exception management, analytical judgment, workforce optimization, and decision support rather than transactional coordination and manual reporting.
• Operate independently in ambiguity, connect information across multiple parts of the business, challenge assumptions, and turn data into clear recommendations and action.

Qualifications

• Bachelor’s degree in Business Administration, Operations, Finance, or a related field, or equivalent relevant experience.
• 3–5 years of experience in an operations, resource management, workforce planning, staffing, or capacity planning role within a consulting or professional services environment.
• Strong critical-thinking and problem-solving skills, with the ability to analyze business problems, identify root causes, evaluate tradeoffs, and recommend appropriate actions.
• Strong analytical skills with experience interpreting utilization, capacity, availability, demand, pipeline, forecasting, and other operational metrics to identify trends, risks, and opportunities.
• Demonstrated ability to work independently, operate effectively in ambiguity, take ownership of assigned responsibilities, and proactively drive work through resolution.
• Strong business judgment and communication skills, with the ability to connect information across functions and translate data and findings into clear, actionable recommendations for stakeholders and leadership.
• Experience with professional services and resource management systems such as Certinia PSA and Salesforce, with the ability to quickly learn and adapt to new technologies and tools.

Requirements

• Identify and proactively escalate capacity constraints, staffing conflicts, bench risk, skills gaps, forecast variance, and other operational exceptions with recommended actions.
• Develop and maintain workforce and operational intelligence that enables leadership to understand trends, risks, tradeoffs, and decisions required across the business.
• Use AI, automation, analytics, and operational systems to reduce manual work, improve data quality, identify patterns, and increase the speed and quality of operational decision-making.
• Identify, design, and implement process and workflow improvements that increase scalability, accountability, and operational effectiveness.
• Maintain strong operational governance and data integrity across staffing, capacity, forecasting, project lifecycle, and delivery systems.
• Support end-to-end delivery operations, including Sales-to-Delivery transitions, resource planning, staffing assignments, project setup and closeout, and engagement data integrity.
• Own recurring capacity, staffing, and forecasting reviews for assigned business areas, ensuring leadership receives decision-ready insights rather than transactional reporting.
• Work independently within established operating frameworks, proactively resolving issues and escalating exceptions that require broader business tradeoffs or leadership decisions.

Benefits

• 100% remote work
• Generous holidays and flexible PTO
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture