[Hiring] Operations Analyst @Talent Acquisition

Role Description

This position is responsible for identifying and delivering key operations improvements to the program. The focus area of these improvements will be with tools (Excel based), process changes, and Information Management led enhancements. Position will deliver project management deliverables to ensure improvements follow a timeline and meet critical deadlines. Position must identify improvement opportunities independently, but must also respond to client needs and program manager needs.

Essential Duties and Responsibilities

• Program Tool Development
  • Identify and deliver enhancements in reporting and tracking of program operations that will drive productivity or improve program management capabilities.
  • Solidify and streamline tools that can be used as client and program deliverables.
  • Develop project timelines and manage to critical milestones to ensure on-time delivery.
  • Report on in progress and upcoming tasks that follow the project timelines.
  • Liaison with other support departments, and potentially the client, to move projects and enhancements to completion.
  • Identify opportunities for automation through advanced Excel tools or through IM development.
• Change Management and Support
  • Act as point person for delivering all key process, technology, or tool enhancements.
  • Plan for any necessary training needs, process changes, and reporting capabilities that come as a result of program enhancements.
  • Support the roll out (which may involve development, testing, and training) of any new tools or program features.
  • Focus on identifying and delivering continuous improvement opportunities through system and process advancements.
• Program Reporting
  • Manage all reporting needs of the program which may include invoicing, data entry validations, and troubleshooting.
  • Train additional staff personnel on reporting capabilities to broaden the regions reporting skills.

Qualifications

• High School diploma or equivalent required.
• 1 – 2 years of previous customer service/sales/office experience required.
• 2 years of report design and development.
• 1 – 2 years in client facing project management.

Requirements

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload.
• Ability to identify and resolve project application issues with customers and trade allies.
• Proficient in Microsoft Office, specifically Word, Excel and Outlook.
• Strong data entry skills in entering information in tracking systems/databases.
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees.
• Ability to analyze and interpret data and solve practical problems.
• Knowledge of mathematical concepts such as fractions, percentages and ratios.
• Committed to diversity and inclusion.
• Reliable transportation.

Licenses & Certifications

• Valid driver’s license.

Benefits

• Starting salary between $63,000 and $75,000 annually.
• Comprehensive benefits package, including medical, dental, and vision coverage.
• Retirement benefits.
• Paid time off.
• Paid holidays.
• Other company-sponsored benefits and programs.

Travel Requirements

• Willingness to travel up to 10%.

Safety -Sensitive Role Addendum

Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate’s direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools

We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.