[Hiring] Operational Support Specialist @Foundation Building Materials

Role Description

The Operations Support Specialist is responsible for the oversight, optimization, and governance of operational systems and support processes that enable field operations, fleet technology, and safety compliance. This role exercises independent judgment in prioritizing operational needs, establishing system standards, and leading technology-related initiatives that directly impact operational effectiveness.

Serving as a subject matter expert and system owner for key operational platforms, the Operations Support Specialist partners with internal stakeholders and external vendors to develop solutions, define best practices, and drive continuous improvement across operational processes.

Qualifications

• 2+ years of experience in operations, logistics, operational systems, or administrative support with increasing responsibility
• Proven ability to exercise independent judgment in managing priorities, systems, or processes impacting business operations
• Hands-on experience with telematics or operational platforms such as Samsara, Trimble, or similar systems
• Proficiency with ERP systems and standard business software (Excel, Outlook, reporting tools)
• Strong written and verbal communication skills

Requirements

• Own and manage the operational support intake and prioritization framework for technical and service requests submitted through Zendesk
• Establish standards for issue resolution, escalation, and communication with field and branch teams
• Serve as the primary escalation point for complex operational system issues
• Serve as subject matter expert and system administrator for Samsara, Trimble, and related operational platforms
• Oversee system accuracy, data integrity, and audit processes
• Partner with IT to evaluate, prioritize, and implement system enhancements
• Design, develop, and oversee training programs for operational systems
• Provide operational oversight of fleet technology platforms, including telematics and in-vehicle cameras
• Define deployment standards, compliance requirements, and monitoring protocols
• Lead and participate in cross-functional initiatives with Operations, IT, Safety, and Legal teams
• Analyze operational data and trends to recommend process improvements
• Perform other duties as assigned to support fleet and corporate objectives

Benefits

• Medical, Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness, Hospital Indemnity, Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match