[Hiring] Operational Performance Manager @DHL (Supply Chain)

Role Description

This role is responsible for the directing, coaching and leading of Implementation Advisors and the Site Leadership teams within a regional area or business unit sector to implement the Operations Management Systems that includes performance tracking/management tools required to achieve operational effectiveness and standards within the site.

• Verify and ensure all operational and performance tracking/management tools are in place or planned in detail prior to and during the readiness and implementation phase to support the transformational process.
• Coordinate and direct the delivery of consistent implementations across each assigned region or sites to ensure each site within the program scope has a standard DHL Supply Chain performance tracking and Operations Management System.
• Work with OMS Data Systems and IT to establish the integration/extract from source systems (i.e. WMS/T&A systems) and ensure all necessary items are in place for the implementation.
• Work with OMS Data Systems to ensure a complete analysis of the data to highlight and detail areas where source systems are not providing data in the correct format or detail.
• Ensure that all effective processes are defined, analyzed and then mapped in detail in preparation for application of standards.
• Based on detailed process observations and analysis on site, discuss, define and agree the site-specific OM DS Concept together with the site leadership team (based on DHL Supply Chain standards); this will be the basis for the configuration of the ideal DHL Supply Chain performance tracking/mgt. solution.
• Ensure that the creation of the location mapping where applicable to a sufficient level of detail ensuring future flexibility to enable effective maintenance while providing the platform for accurate standards to be built.
• Coordinate/conduct the testing of the performance tracking tools/system solution in strong collaboration with the IT teams and finally (through a UAT) together with the site leadership team and achieve a final confirmation of the solution by all parties engaged to be in line with the agreed OM DS Concept and the full accuracy of all data provided by the solution.
• Coach and direct the Implementation Advisors to deliver effective training and knowledge transfer to site users and others on use of the Operations Management System, performance tracking tools/systems, interpretation, maintenance and issue resolution.
• In case of discrete standards, define the detailed requirements by job or task for industrial engineering. Completing the required work studies or manage a contractor accordingly.
• Highlight and define any interface or DHL link work that may be required.
• Ensure that any risks and lessons learned are appropriately captured and communicated to the greater team.
• Conduct Operations Management System, Process and System Confirmations in line with sustainability models to ensure success of implementation and long-term sustainability.
• Ensure transformational process deployments are aligned with: sector, site, customer objectives and create value for DHL and our Customers.
• Working with the Transformation Advisors, Champions and Regional Operations Director replicate process improvements across customer accounts where applicable (incorporate replication in initial transformational action plans).
• Working with the Transformation Advisors, Champions and Regional Operations Director to conduct regular process continuous improvement workshop progress reviews with customers.
• Provide regular (monthly) OMS progress updates and related improvement activity with Transformation Advisors, Champions, Regional Operations Director and Regional Vice President.
• Establish a balanced schedule of activity across assigned sites and sectors.
• Provide associates involved in Operations Management System with the necessary knowledge to understand the overall Continuous Improvement Process, objectives and related tools/routines.
• Create and foster an environment within the Operations Management System process that promotes open free-flowing involvement and ideas.
• Direct and Coach the execution of continuous improvement workshops as they pertain to Operations Management System and help facilitate workshops as necessary.
• Verify to ensure the documentation of improved processes is in a format consistent with relative Operations Management System, regulatory and ISO requirements for site/sector.
• Ensure the value structure exists for the quantification of project savings/defect reduction for each workshop/Value Stream Map conducted.
• As requested, participate in the implementation of broad-based deployment initiatives.
• Champion best practice sharing during the deployment of workshop action planning activity.

Qualifications

• Bachelor's Degree or Equivalent General Management or Above Experience required.
• 7+ years of experience in large scale Lean/Operations Management Systems Transformation required.
• 5+ years of Operations experience required.
• 2+ years of Logistic industry experience preferred.

Requirements

• This role can be 100% remote and requires 50%-75% travel in the year.
• The Operational Performance Manager role has a national salary range of $85,000- $150,000.

Benefits

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• A generous PTO policy

Company Description

Our Organization is an equal opportunity employer.