[Hiring] Office Facilities Request Coordinator @HRS Talent Solutions

Role Description

The Office Facilities Request Coordinator is responsible for managing facilities requests in a remote office administration role. Key responsibilities include:

• Receiving facilities messages and recording issues.
• Passing requests to the approved site or maintenance contact.
• Creating or updating online tickets under the correct location.
• Checking for previously reported issues and managing them appropriately.
• Sending factual acknowledgments to colleagues who reported issues.
• Maintaining an accurate queue of facilities tickets.
• Ensuring clear communication between reporters and facilities staff.

Qualifications

• Previous facilities experience is a plus but not essential.
• Ability to keep requests organized in any setting.

Requirements

• Reliable access to the ticket system from a home office.
• Ability to ask focused questions for missing details in reports.
• Understanding of urgent and ordinary reporting routes (to be taught during training).

Benefits

• Salary £53,000–£57,000 per year for full-time work; part-time pro rata.
• Training on escalation map and ticketing procedures.

Application

Applicants should explain how they would handle a report of a door not closing properly without identifying the building. They should also mention how to recognize a report that requires the urgent route. Further application steps may be provided on the hiring company’s website.