[Hiring] NOC Manager @DMI

Role Description

DMI, LLC is seeking a NOC Manager to join us. The Operations Team Manager leads a team of technicians to ensure maximum network uptime, rapid incident response, and high-quality metropolitan fiber connectivity. This role bridges the gap between our tactical team and client relations. The NOC Manager will manage the day-to-day Network Operations Center (NOC) functions, to include:

• Scheduling and coordinating daily workload for NOC Engineers.
• Reviewing and assigning escalated issues and trouble tickets.
• Assisting in the workflow of the NOC team.

Duties and Responsibilities:

• Oversees day to day operations to ensure work is completed accurately and closed in a timely manner.
• Main point of contact for all client coordination and relationships.
• Manage and coach the staff of Network Operations Center (NOC) to include performance evaluations.
• Assist in the hiring and training of new personnel.
• Oversee all Standard Operation Procedures (SOP) and Method of Procedure (MOP) documentation, ensuring accuracy and understanding by all NOC Technicians.
• Oversees special projects, as assigned.
• Provide all required reporting to the client per the contract requirements.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of Network Operations experience, focusing on fiber network operations.
• 5+ years of Supervisory/Managerial experience.

Requirements

• Expert understanding of metro fiber service delivery.
• Expert hands-on knowledge of optical test equipment (OTDR, ONT, Redlight, OLTS, etc).
• Exceptional written and verbal communication skills.
• Able to work in a multi-tasking aptitude under high pressure scenarios while maintaining customer-facing professionalism.
• Expert knowledge of Layer 1/2/3 protocols including DWDM, Sonet/SDH, VLAN, Spanning Tree, MPLS, OSPF and BGP.
• Experience with network monitoring systems and ticketing/ITSM platforms.
• Ability to read and understand GIS Maps, engineering drawings and route schematics.
• Must carry strong abilities in Customer Service, Team Leadership, Written/Verbal skills, Organization, Time Management and Adaptability to Change.

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.