[Hiring] Network Support Coordinator @Culina Group

Role Description

The Network Support Coordinator will provide reactive support to any partner around the UK and Ireland, including critical assistance when necessary. You will proactively manage the onboarding of new partners with the support from internal teams. Additionally, the role requires identifying and reporting operational and commercial issues observed during planned training sessions in line with TPN roll-outs and KPI Management. Effective relationship management with Partners is essential.

Working hours:

• Monday to Friday, 37.5 hour week (occasional support required on a weekend).
• UK national travel is required as part of this role. Overnight stays may be applicable when traveling.
• This role can be based anywhere within the UK.

Key Duties of a Network Support Coordinator:

• Provide physical assistance to Partners and TPN to ensure network service is robust.
• Submit visit reports to your manager and CRM.
• Provide an effective roll out of new systems/procedures/required training to Partners where required.
• Work with internal departments to facilitate a smooth install/new partner process.
• Work closely with internal departments to ensure potential new Partners are ‘fit for purpose’.
• To work closely with internal departments to ensure a seamless new Partner process is followed.
• Work closely with internal departments to obtain and share data to ensure TPN provide a complete and effective service provision.
• To collate and present any suggested improvements to operational procedures and the quality of the overall Network service.
• Provide practical assistance to any issues relating to the company.
• Encourage suggestions from the Partners to improve the quality of service provided by the Company.
• Promote and uphold the Quality ethos of the company.
• To provide a reactive and efficient support to Partners as required.
• Work closely with the network support manager to highlight any required ‘in the moment’ decisions to gain approval.
• Ensure all operational coverage spend is under the postcode support budget.

Qualifications

• Proven experience in a similar role within the pallet industry.
• Excellent communication skills, both written and verbal.
• Ability to adapt to changing environments and requirements, maintaining flexibility while achieving goals.
• Ability to coach and train.
• Flexibility to adapt to short notice requests for support.
• Ability to effectively prioritise.
• IT literate - working knowledge of MS Packages.

Benefits

• Annual Leave - 23 days holiday plus the 8 bank holidays.
• Pension scheme - 5% employee and 3% employer.
• Life Assurance - x2 your annual salary.
• Company Car - Business need.
• Wellness – Via our Employee Assistance Programme, we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!