[Hiring] MSP Dispatcher @Freelance Latin America

Role Description

We are looking for a proactive, detail-driven MSP Dispatcher to keep operations moving, close open loops, and ensure tickets, quotes, renewals, and vendor follow-ups never sit idle. This role is ideal for someone who is warm and professional, but also confident enough to push technicians, clients, vendors, and leadership until tasks are fully completed.

• Manage and monitor the Autotask ticket queue, ensuring tickets are assigned, updated, and documented properly.
• Follow up with technicians, clients, and vendors to keep service requests and open items moving toward resolution.
• Review time entries and ticket documentation to support accurate billing and invoicing.
• Track and follow up on quotes, leads, and opportunities using Growably / GoHighLevel.
• Coordinate scheduling for onsite visits, discovery calls, and client meetings.
• Monitor contracts, renewals, licenses, subscriptions, and warranty expirations.
• Coordinate with vendors and distributors regarding orders, renewals, and pricing requests.
• Maintain operational reports and trackers for tickets, quotes, renewals, and pending decisions.
• Drive accountability by ensuring tasks, requests, and follow-ups are completed on time.

Qualifications

• 1–3+ years of experience in an MSP or IT-services environment, ideally in service coordination, dispatch, or service-desk administration.
• Hands-on experience with a PSA or ticketing system such as Autotask, ConnectWise, Halo, or similar.
• Excellent written and spoken English with warm, professional, and clear communication.
• Strong organization, prioritization, and follow-through.
• Confident applying pressure, reminding others, and escalating when needed to get work completed.
• Comfortable working independently in a remote, async-friendly environment.
• Experience with Growably / GoHighLevel, HubSpot, Pipedrive, or ActiveCampaign is preferred.
• Familiarity with Hudu, IT Glue, RMM platforms, Kaseya Quote Manager, QuoteWerks, ConnectWise Sell, QuickBooks Online, and Microsoft 365 is a plus.
• Comfortable tracking renewals, licenses, vendor portals, and distributor coordination.
• Experience supporting a founder, owner, or small-business leadership team is preferred.

Benefits

• Stable, long-term collaboration.
• Clear scope of responsibilities and structured workflows.
• Opportunity to take ownership of key operational processes.
• Opportunity to work with international teams.
• Exposure to modern MSP tools and professional processes.
• Supportive and collaborative work culture.
• Opportunity for skill development and career growth.

Before You Apply, Please Read:

• These are professional roles with set schedules defined by the client.
• Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
• You will be part of the client’s team. You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
• Your performance will be measured to ensure alignment with client expectations and project objectives.
• Training may be required. You might need to complete training to fully understand your role, tools, and client processes.
• Commitment and responsibility are essential. We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

Ready to grow your career with us?

Apply only if you are ready to commit, learn, and take ownership of your role.