[Hiring] Manager, Remote Operations @Orenda

Role Description

The Manager, Remote Operations runs the fleet's command center. As leader of Remote Operations, you own the unified 24/7 real-time control and data intelligence function of the Asset Management department delivered today through an outsourced, NERC-CIP certified NOC vendor and an in-house daytime desk that you will build and operate.

• Own 24/7 fleet monitoring and remote triage through the outsourced NOC vendor: alarm philosophy, severity matrix adoption, response playbooks, and escalation paths.
• Stand up and run the in-house daytime desk: business hours monitoring and triage, daily vendor handoff, and the discrepancy log that independently verifies vendor performance.
• Dispatch Site Operations and OEMs/vendors; escalate engineering issues to the Principal Engineer; own the work order and service ticket flow with the CMMS.
• Serve as the 24/7 real-time operational point of contact for utility grid operators; continuously verify that every asset follows its automated dispatch schedule.
• Maintain the official system-of-record event log for all alarms, actions, dispatches, and grid-operator communications.
• Own the fleet's inbound call line: all site calls — including FDNY and other agency calls — route to the Central Operations team for triage, logging, and dispatch.
• Own the fleet's operational data: ingest high-volume telemetry and market data and turn it into high-level summaries, reports, and dashboards for the department and leadership.
• Run the NOC through the outsourced vendor today and own the roadmap and in-house capability plan to bring the NOC in-house when scale justifies it.
• Coordinate with Construction and Development ahead of handover so monitoring playbooks, alarm configuration, and dispatch are built and ready before the project comes online.
• Start hands-on across the desk and analytics, then build and lead the control-center and performance/markets teams until they perform nearly all the work.
• Act as the performance and warranty data watchdog: monitor degradation (SOH, RTE) against warranty curves and assemble and transmit validated technical data packages to the Commercial Asset Manager for claim initiation (Asset Integrity supplies the RCA).
• Provide the revenue strategy, market intelligence, and operating constraints that govern the automated dispatch engine; own the feedback loop into Orenda's asset technology platform.
• Audit all market revenue statements against Orenda's own meter and telemetry data; conduct performance back-testing; own the department's official performance dashboards.
• Manage the NOC vendor commercially and operationally: SLA scorecards built from Orenda data, quarterly business reviews, joint drills, and the insource versus vendor evaluation as the fleet scales.
• Build and lead the Central Operations team: hire, train, and develop the Daytime Desk Operator and Performance & Markets Analyst.
• Serve as the real-time operational point of contact for Con Edison and the NYISO: manage VDER/DLM event dispatch, telemetry, and grid-operator communications.
• Coordinate with the three peer managers: dispatch the Site Operations Manager for on-site response and track work orders to closure; escalate complex technical events to the Principal Engineer and run the alarm playbooks they author; and assemble and transmit validated warranty/performance data packages, plus revenue and reconciliation data, to the Commercial Asset Manager.

Qualifications

• Bachelor's degree in electrical engineering, engineering technology, or a related field or; Bachelor's degree in engineering, operations management, or a related field, or equivalent qualification through progressive control room and operations center leadership.
• 5+ years in control room or operations center environments (utility, ISO, power plant, or renewables remote operations), including 2+ years leading a shift, desk, or team where you owned the response.
• Alarm management in practice: has owned or materially improved an alarm philosophy, severity structure, or response playbook set, and can defend the choices under challenge.
• Demonstrated incident command composure: has run live events end to end: triage, dispatch, escalation, communication, and after action.
• Vendor or platform accountability track record: has enforced SLAs with independent data, not accepted self-reported performance.
• Analytics fluency: builds and reads dashboards, reconciles data across systems, and produces performance reporting leadership can act on.

Preferred Qualifications (Bonus)

• NYISO, VDER, or DER market operations exposure (dispatch, settlements, or enrollment mechanics)
• NERC certification (any level) or NERC-CIP environment familiarity
• BESS or renewables fleet monitoring experience; SCADA/EMS platform depth
• Settlement audit or revenue-assurance experience
• Previously built or scaled a monitoring function, desk, or control room from scratch

Skills and Attributes

• Treats vigilance as non-negotiable: designs the alarm philosophy and operating rhythm so the quiet anomaly gets caught, and never assumes the vendor saw it.
• Makes timely, well-reasoned decisions during live events steady in a P1, decisions logged rather than improvised and knows when to escalate.
• Organized, process driven, and capable of running a 24/7 operation through a vendor without losing ownership; builds shift procedures, handoffs, and playbooks that run identically at 3 pm and 3 am.
• Communicates clearly in writing and in person. Produces concise event narratives and performance reporting that give leadership what they need to act, and is equally credible with a desk operator, a grid operator, and the CEO.
• Works effectively across departments and builds strong working relationships with the NOC vendor, utility grid operators, and Asset Technology without compromising Orenda's position.
• Takes full ownership of monitoring and revenue outcomes and holds the vendor and the optimizer accountable with independent data, without being adversarial.
• Positive, solutions oriented mindset and genuine work ethic.

Work Environment

This is a full-time position based at Orenda’s headquarters in Brooklyn, NY, with extensive and regular work at active sites across the five NYC boroughs, including on-call rotation participation.

Benefits

• Health, dental, and vision insurance
• 401(k) plan, with 3% employer match
• LifeTime Fitness corporate membership
• Monthly commuter stipend
• Learning and education stipend
• Flexible Paid Time Off (PTO) policy
• Regular company events