[Hiring] Manager, Operations Support @RXO, Inc.

Role Description

As a Manager, Operations Support at RXO, you’ll ensure the establishment, implementation and maintenance of processes needed for the Quality Management System. You’ll promote awareness of customer requirements and have the organizational freedom to resolve matters pertaining to quality, helping us maintain superior levels of product/service conformity.

What your day-to-day will look like:

• Drive key quality, inventory and other critical metrics across the site by utilizing continuous improvement tools and processes.
• Schedule, review and monitor work instructions with supervisors and associates in designated areas of responsibility; lead associates to safely and efficiently execute daily roles.
• Review facility/department training status and schedule training according to set frequency; ensure training requirements are met in a timely manner.
• Write specifications for new developments and system enhancements.
• Analyze client requirements, determine fit and customizations, develop proposals, gather supporting data for cost estimates and present RXO’s capabilities and solutions to prospective clients.
• Serve as project manager for system implementations and upgrades; provide ongoing support as needed.
• Support implementations by delivering documented implementation plans, configuring systems, training users and providing post-implementation support.
• Perform process and data modeling.
• Generate project ideas and solutions; implement changes within and across departments.
• Utilize and maintain warehouse management system processes to deliver appropriate work documents and outcomes.

Qualifications

• 5 years of relevant work experience.
• Experience leading value stream assessments and Lean improvement events (Kaizen events).

Requirements

• Bachelor’s degree in a related field or equivalent related work or military experience.
• Experience with statistical software, process mapping/modeling and prediction modeling tools skills (Crystal Ball).
• Distribution and e-commerce experience, with heavy utilization of continuous process improvement methodologies.
• Experience improving business processes.
• Excellent leadership and interpersonal skills with the ability to work effectively at all levels of the organization; strong verbal and written communication skills.
• A results-oriented work style; highly organized with a strong sense of urgency and the ability to deal with ambiguity.
• The ability to maintain a positive attitude and promote teamwork in meeting goals and objectives.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.