[Hiring] Manager, Operational Excellence & Analytics @FORTNA

Role Description

We are seeking a strategic and highly collaborative Business Transformation Manager to drive cross-functional alignment, improve operational efficiency, and strengthen communication across key business functions. This role will focus on designing and implementing scalable processes that connect teams, eliminate operational silos, and improve visibility across the organization.

• Partner closely with the Accounts Payable (AP), PMO, Project Management, and Procurement organizations to streamline workflows, improve communication, and ensure seamless end-to-end processes from purchasing through payment.
• Serve as a strong process thinker, relationship builder, and change leader who thrives in complex environments and can influence stakeholders across multiple departments.

Key Responsibilities

• Lead business transformation initiatives focused on improving collaboration, transparency, and operational efficiency across Accounts Payable, Project Management, Procurement, Finance, and related business functions.
• Monitor AP Draft Workbench: liaison between Procurement, AP, Sourcing & Project Controls on 3-way match for draft invoices.
• Improve visibility into project costs, matching PO's with budgeted funds on Project ETCs.
• Refine CBS structure and drive organization-wide adoption.
• Partner with our PMO team to create process maps, SOPs, communication frameworks, and operational documentation to support consistency and continuous improvement.
• Serve as a liaison between cross-functional teams to ensure alignment on priorities, timelines, and operational objectives.
• Facilitate recurring governance meetings, workflow reviews, and stakeholder discussions to drive accountability and issue resolution.
• Partner with leadership to define transformation goals, KPIs, and success metrics.
• Support change management initiatives by driving adoption of new processes, tools, and workflows.
• Analyze operational data and trends to identify opportunities for process optimization and automation.
• Create Power BI dashboards to improve workflow visibility between AP and Procurement platforms.
• Drive a culture of continuous improvement and cross-functional partnership throughout the organization.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Operations, Supply Chain, or related field.
• 5+ years of experience in business transformation, process improvement, operations, procurement, finance, or related roles.
• Strong understanding of Accounts Payable and Procurement processes and how they interact within an organization.
• Proven experience managing cross-functional initiatives and influencing stakeholders across multiple business units.
• Demonstrated ability to create and improve operational processes in complex environments.
• Excellent communication, facilitation, and relationship-building skills.
• Strong analytical and problem-solving capabilities.
• Experience with ERP systems and procurement/AP platforms preferred.
• Familiarity with Lean, Six Sigma, Agile, or other continuous improvement methodologies is a plus.
• Ability to balance strategic thinking with hands-on execution.

Preferred Skills

• Process mapping and workflow optimization.
• Change management and organizational alignment.
• Cross-functional stakeholder management.
• Operational excellence mindset.
• Data analysis and reporting.
• Project and program management.
• Strong written and verbal communication.
• Ability to navigate ambiguity and drive results.

Success in This Role Looks Like

• Improved collaboration and communication between AP and Procurement teams.
• Reduced processing delays, escalations, and workflow bottlenecks.
• Increased visibility into purchasing and payment processes.
• Adoption of standardized operating procedures across teams.
• Measurable operational efficiencies and improved stakeholder satisfaction.