[Hiring] Manager of Software Platform Operations @Next Step Systems

Role Description

We are looking for a Manager of Software Platform Operations. This role has strategic responsibility for the successful creation, communication, monitoring, and improvement of the technology operations process. This is a hands-on management position reporting to the Vice President of Information Technology. This position is 100% Remote.

• Manage 24×7 operations team including US based employees and offshore contractors.
• Responsible for the deployment and availability of the customer platform.
• Evaluate and establish key metrics to identify platform health.
• Daily, weekly, and monthly reporting on key metrics.
• Identify areas of opportunity to increase availability and performance of the platform.
• Develop real-time dashboards to instrument platform health.
• Lead a continuous improvement initiative to make teams more effective according to our KPIs.
• Share results and propose actions based on these initiatives.
• Serve as change management agent and lead.
• Partner with technical leadership and other key stakeholders on resource utilization and quality tracking, including reporting, KPIs and continuous utilization improvement.
• Establish consistent KPIs, rollout across verticals, manage performance to assure we consistently achieve KPIs.
• Drive a culture of standardization, automation, innovation, and collaboration.

Qualifications

• 3+ years leadership experience in an operations management role.
• 3+ years of experience in a SaaS environment.
• Previously worked in an Oracle database environment.
• Linux administration experience is required.
• Experience with various monitoring tools covering infrastructure, database performance APM, and RUM.
• Proven stakeholder management, negotiation and relationship building experience.
• Excellent leadership and communication skills.

Benefits

• Medical insurance
• Retirement plan
• PTO
• Salary: 80K+ DOE