[Hiring] Manager, Commercial Pharmacy Logistics @Cencora

Role Description

Under the direction of the Director, Commercial Pharmacy Logistics, the Manager, Commercial Pharmacy Logistics is responsible for coordinating operational projects that support commercial pharmacy logistics, warehouse automation, facility design, process improvement, and centralized pharmacy service center initiatives. This role partners across pharmacy operations, supply chain, engineering, technology, vendors, and business stakeholders to support project execution, operational readiness, compliance, quality, and service performance.

Key Responsibilities

• Pharmacy Logistics & Operations
  • Manage projects supporting commercial pharmacy logistics and centralized pharmacy service center operations, ensuring solutions align with business, customer, and operational requirements.
  • Evaluate workflows, performance metrics, and operational challenges to identify improvements in throughput, inventory accuracy, productivity, service levels, and cost efficiency.
  • Coordinate facility design activities including workflow analysis, storage solutions, space utilization, automation integration, and operational readiness planning.
  • Partner with pharmacy, quality, regulatory, supply chain, and operational stakeholders to implement and maintain logistics processes across receiving, inventory management, storage, fulfillment, returns, and distribution.
• Automation Systems & Solution Development
  • Coordinate implementation, testing, deployment, and operational readiness for warehouse automation, material handling, warehouse management, PLC, and related technology solutions.
  • Partner with engineering, IT, vendors, and operations teams to optimize automation systems, reporting, dashboards, operational visibility, performance monitoring, and workforce productivity.
  • Provide operational subject matter expertise to support consulting engagements, customer discussions, assessments, workflow analyses, business cases, solution evaluations, and capability development.
• Project Management, Quality & Continuous Improvement
  • Manage cross-functional initiatives from planning through implementation, including implementation plans, timelines, risks, action logs, status updates, issue resolution, and stakeholder communications in conjunction with dedicated project manager.
  • Lead continuous improvement activities using Lean, Six Sigma, and operational excellence methods to improve compliance, quality, productivity, customer experience, and measurable outcomes.
  • Support compliance, safety, documentation, training, audits, validation, corrective actions, and operational readiness activities in alignment with company policies, operating procedures, and applicable regulations.

Qualifications

• Bachelor’s degree in engineering, supply chain, logistics, pharmacy operations, industrial engineering, business administration, or related field.
• Five to seven years of progressive experience in healthcare supply chain, pharmacy operations, logistics, warehouse automation, consulting, or related operational environments.
• Experience coordinating cross-functional projects involving automation systems, material handling technologies, warehouse operations, or pharmacy fulfillment processes.

Preferred Qualifications

• Experience with Lean, Six Sigma, project management, continuous improvement, or operational excellence methodologies.
• Experience in healthcare distribution, pharmacy fulfillment, specialty pharmacy, centralized pharmacy services, or pharmaceutical logistics.
• Experience supporting automation implementations, facility design, operational readiness, or consulting engagements.

Skills and Capabilities

• Strong understanding of commercial pharmacy operations, healthcare supply chain, warehouse operations, fulfillment workflows, and logistics processes.
• Working knowledge of warehouse management systems, material handling technologies, automation systems, SCADA/PLC interfaces, reporting tools, and operational performance metrics.
• Ability to analyze operational challenges, interpret data, and develop practical, scalable solutions.
• Strong project coordination skills with the ability to manage priorities, timelines, risks, deliverables, and cross-functional execution in a matrixed environment.
• Strong communication, presentation, facilitation, and stakeholder management skills.
• Strong attention to detail with a commitment to quality, compliance, safety, and operational excellence.
• Customer-focused mindset with the ability to support internal and external stakeholders.
• Ability to travel approximately 70% based on project, customer, vendor, and site implementation needs.
• Bachelor's degree in industrial engineering, mechanical engineering, electrical engineering, mechatronics, automation engineering, computer science, information systems, business administration, or a related field, or equivalent experience required.
• 5+ years of experience in enterprise systems, warehouse or supply chain applications, automation, controls, SCADA, and technical leadership, or a related field required.
• 2+ years of experience in a management capacity required.

Requirements

• Certification in project management professional, ISA certified automation professional, or equivalent certification preferred.

Benefits

• Comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
• Support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.