[Hiring] Maintenance Scheduling Coordinator @GC Realty & Development, LLC

Role Description

As a Maintenance Dispatcher, you will coordinate daily maintenance operations by scheduling technicians, managing work orders, and ensuring residents receive timely and professional service. You'll be the central point of communication - balancing technician availability, prioritizing urgent requests, and ensuring work orders are completed accurately and on time.

Key Responsibilities

• Schedule and assign maintenance technicians based on skill set, location, and workload to ensure timely completion of all work orders.
• Monitor technician progress, update job statuses, and communicate changes across teams in real time through company systems (AppFolio, Podio).
• Communicate proactively with residents to confirm appointments, share updates, and manage expectations.
• Review technician timecards, materials, and notes to verify accuracy before billing or closing work orders.
• Track KPIs such as response time, completion rate, and scheduling accuracy to support continuous improvement efforts.
• Collaborate with the maintenance team to adjust coverage, resolve scheduling conflicts, and identify process enhancements.

Qualifications

• Minimum of 3+ years of experience in dispatching, scheduling, or maintenance coordination.
• Proven ability to manage and dispatch 3-5 technicians at once while minimizing downtime or overlap.
• Solid understanding of maintenance operations, repair timeframes, and material/labor costs.
• Strong English communication skills, both written and verbal.
• Reliable high-speed internet connection (50-100 Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.

Preferred Qualifications

• Experience using work order management systems such as AppFolio, ServiceTitan, or similar platforms.
• Prior experience in property management or facilities maintenance.
• Background in customer service or client communications.

Benefits

• Competitive pay range: $10.00 USD + 12% additionally in performance-based compensation.
• Performance-based bonus program: Team members are eligible for monthly bonuses tied to performance on key company metrics.
• Professional growth support: GC Realty allocates an annual budget to reimburse team members for approved professional development such as training programs, certifications, or skill-building courses that enhance performance in the role.
• Remote flexibility: Work from the comfort of your home while being part of a collaborative, high-performing team.
• Strong company culture: We value ownership, transparency, and continuous improvement. You'll join a team that works hard, supports each other, and celebrates success together.
• 10 days of accrued PTO in the first year.
• 6 US holidays plus your birthday off.

Ready to Apply?

If you're ready to bring structure, communication, and efficiency to our maintenance operations, we'd love to meet you. Apply today and join a team that believes in doing things right - the first time, every time.