[Hiring] Maintenance Dispatcher @GC Realty & Development, LLC

Role Description

GC Realty & Development, LLC is looking for a Maintenance Dispatcher to lead our field technicians remotely, keeping work orders scheduled, dispatched, and completed on time every single day.

• Assign technicians to work orders based on skill set, location, and workload, adjusting routes and schedules throughout the day to reduce travel time and prevent conflicts.
• Coordinate urgent and after hours maintenance requests, assessing priority and dispatching technicians according to emergency protocols.
• Flag missed appointments, late arrivals, incomplete notes or photos, and repeat issues, escalating patterns to the Director of Maintenance.
• Track key metrics like response time, completion rates, and scheduling accuracy, and collaborate with the maintenance team to review coverage and workload trends.
• Review technician timecards, material usage, and notes to confirm accuracy before billing or closing out work orders.
• Identify workflow gaps or delays and provide feedback to improve dispatch efficiency and reliability.
• Hold technicians accountable to attendance, productivity, documentation, and communication standards through coaching, follow up, and documented corrective action when needed.

Qualifications

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment.
• A solid understanding of time and material costs, and how long repairs typically take.
• Experience leading field based or trade and service teams preferred.
• Prior experience with work order systems like AppFolio, ServiceTitan, or similar preferred.
• Reliable high speed internet (50 to 100 Mbps download, 10 to 20 Mbps upload), plus a working camera, microphone, and dual monitor setup.
• The ability to manage a remote team with clarity and structure, holding people accountable without being in the room with them.
• A calm, solution oriented mindset that keeps schedules moving even when the day gets chaotic.

Benefits

• Hourly: $8.00 to $12.00 USD per hour, paid weekly, based on experience.
• Performance Based Monthly Bonus: Up to 12% of base pay.
• Paid Time Off (PTO): 10 days.
• Holidays: 7 US holidays.
• Birthday: Take your birthday as a paid day off, or any paid day during your birthday month.
• Read and Grow: Get paid up to $500.00 USD per year through our book club.
• Referral Program: Refer a hired team member and receive a $1,000 bonus.

The GC Realty Experience™

At GC Realty, we live by four core values:

• Responsive: We show up, follow through, and communicate like it matters, because it does.
• Own It: We take full responsibility, see things through, and never pass the buck.
• GSD (Get Stuff Done): We move fast, solve problems, and keep momentum going.
• Better Results: We're always looking for a smarter, more efficient way to get the job done right.