[Hiring] Logistics Operations Support Specialist @Emapta

Role Description

Make an impact as a Logistics Operations Support Specialist at Emapta, supporting freight tracking, carrier follow-ups, and accounts payable and receivable records. Help international businesses maintain shipment visibility and operational accuracy while developing specialized logistics expertise, collaborating with global teams, and pursuing long-term career opportunities among Emapta's top 1% talent.

Qualifications

• 3 to 5 years of relevant professional experience in logistics operations, billing, accounts payable and receivable (AP/AR), call center operations, or a related field
• Experience in expedited freight, shipment tracking, or air freight operations, an advantage but not required
• Willingness to undergo training in logistics processes and industry-specific procedures
• Strong written communication skills, particularly in professional email correspondence and carrier follow-ups
• Excellent attention to detail and organizational skills to maintain accurate shipment and financial records
• Ability to perform repetitive computer-based tasks accurately and work independently
• Ability to follow standard operating procedures, manage assigned tasks, and maintain consistent work quality
• Willingness to ask questions, seek clarification, and learn new systems and operational processes

Requirements

• Track domestic and international shipments and monitor airway bill status to ensure accurate shipment visibility
• Contact freight carriers via email to obtain shipment updates, clarify delivery information, and resolve routine inquiries
• Maintain accurate and up-to-date shipment records to support efficient logistics operations
• Enter accounts payable and accounts receivable (AP/AR) information into designated systems
• Record and update operational data to ensure accurate financial documentation and administrative records
• Follow established standard operating procedures to ensure accuracy and consistency across assigned tasks
• Identify shipment delays, operational exceptions, and unresolved inquiries, and escalate them promptly to the manager on duty
• Complete assigned training and develop knowledge of freight operations, internal systems, and administrative procedures
• Assume additional responsibilities as technical skills, operational knowledge, and confidence develop

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment