[Hiring] Local Dispatcher @JK Moving Services

Role Description

The Dispatcher coordinates daily dispatch operations for local residential moving crews, ensuring efficient scheduling, route planning, and customer communication. This role supports service delivery and team productivity through real-time coordination, issue resolution, and accurate recordkeeping. As a frontline leader, plays a key role in maintaining operational flow and customer satisfaction.

• Schedule and dispatch local residential moving crews for daily operations
• Coordinate with customers, crew leaders, and operations management to ensure efficient service delivery
• Monitor job progress, track crew locations, and manage real-time scheduling adjustments
• Maintain accurate dispatch records and communicate updates to internal teams and clients
• Optimize routes and resource allocation to maximize productivity and minimize operational costs
• Communicate real-time updates to internal teams and clients, ensuring transparency and responsiveness
• Support quality control efforts by monitoring service standards and identifying areas for improvement
• Collaborate with warehouse and fleet teams to ensure readiness and alignment across departments
• Assist in training and onboarding of new dispatch staff, reinforcing operational procedures and service protocols
• Contribute to performance tracking and reporting to support operational reviews and continuous improvement initiatives
• Supports performance and continuous development of front-line operations staff

Qualifications

• Minimum 2 years in dispatch, scheduling, or logistics coordination
• Strong organizational and multitasking abilities
• Experience in dispatch operations and crew coordination
• Proficiency in scheduling software, GPS tracking systems, and Microsoft Office Suite
• Excellent communication and customer service skills
• Ability to manage multiple priorities and make decisions under pressure
• Familiarity with logistics workflows and operational reporting

Benefits

• World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)
• Recruitment and customer referral bonuses
• Company-paid life insurance and accidental death benefits
• Voluntary protection programs for employees and their families
• Service recognition programs
• Safety & performance bonuses
• Tuition reimbursement and student loan repayment assistance
• Discounted membership @ Gold’s Gyms (corporate locations) nationwide
• Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families
• Medical and Dependent Care Flexible Spending Accounts (FSAs)
• Health Savings Account (HSA) with employer matching contribution