[Hiring] International Operations Agent I @AIT Worldwide Logistics

Role Description

The International Operations Agent I will report directly to the Operations Manager within the Operations department at the station. This position will be responsible for controlling International freight forwarding shipments into the USA and Mexico across all modes of transport per customer request. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors.

Schedule: 10:00pm - 6:00am Rotating Wednesday- Sunday / Saturday- Wednesday

Responsibilities

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operation.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
• Identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to end of month.
• Continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• High School Diploma degree or equivalent Required
• Bachelor's Degree degree or equivalent Preferred
• 2+ years Industry experience in export/import operations Required
• 2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES and General CBP knowledge Required
• 2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred
• 2+ years Ability to problem solve to resolutions meeting the customers’ needs

Skills and Abilities

• Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
• General Computer Skills (Medium proficiency)

Licenses and Certifications

• Cargo-wise within 1-1/2 Yrs Required
• Microsoft Office suite within 1-1/2 Yrs Required

Other Skills We Hope to See

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts
• Dental, Vision, Life, AD&D, Disability, Supplemental Health
• Employee Support, Paid Parental Leave, Pet Insurance
• 401(k) and Tuition Reimbursement
• Up to 10 to 20 days of vacation (depending on tenure)
• 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually