[Hiring] International Operations Agent I @AIT Worldwide Logistics

Role Description

The International Operations Agent I will report directly to the Operations Manager within the Operations department at the station. This position will be responsible for controlling International freight forwarding shipments into the USA and Mexico across all modes of transport per customer request. The primary focus is providing a high level of excellent and quality customer service to all customers and vendors.

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures, and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems, and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations, and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update the system immediately upon verification.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners, and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Process and comply with all requirements listed by regulatory agencies.
• Network with corresponding departments to ensure files are billed and posted prior to the end of the month.
• Continuous learning through required compliance training and certifications of software and/or regulations.

Qualifications

• High School Diploma or equivalent Required
• Bachelor's Degree or equivalent Preferred
• 2+ years Industry experience in export/import operations Required
• 2+ years Working knowledge of Freight Forwarder International Operations including: Basic IATA/NVOCC, FAA, TSA, Export Regulations, AES, and General CBP knowledge Required
• 2+ years Ability to multi-task in a high volume, fast-paced working environment Preferred
• 2+ years Ability to problem solve to resolutions meeting the customers’ needs
• Basic knowledge of ITAR, DG or TSA work experience/regulations (High proficiency)
• General Computer Skills (Medium proficiency)

Requirements

• Cargo-wise within 1-1/2 Yrs Required
• Microsoft Office suite within 1-1/2 Yrs Required

Benefits

• Base compensation with potential bonus based on achievement of business and/or individual performance metrics.
• Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement.
• Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.