[Hiring] In-country Operations Specialist @JUMO

Role Description

As In-Country Operations Specialist // Francophone, you will be accountable for shaping and implementing the strategic roadmap for our key strategic partnerships for JUMO by utilising existing local market knowledge, operational execution and building strong relationships internally and externally. You will report to the Regional Manager // East Africa & Regional Manager // Francophone Africa.

• Execute on operational targets:
  • Support product performance objectives by contributing recommendations to strategic plans and reviews.
  • Preparing and completing action plans.
  • Initiating productivity improvements and quality checks.
  • Resolving problems and identifying trends.
  • Determining system improvements and implementing change.
• Be responsible for relationship management:
  • Sustain rapport with designated stakeholder groups by making regular visits.
  • Exploring specific needs and resolving challenges.
  • Anticipating new opportunities.
• Be actively engaged:
  • Pro-actively seek inputs and stimulate discussions with teams responsible for Portfolio Management, Product, Marketing, Customer Insights, Data Science, Finance, Capabilities, and Customer Operations.
  • Resolve potential problems and identify opportunities.
• Drive project management and coordination:
  • Take personal accountability in proactively planning and executing new and existing projects and operational activities, including operational compliance.
• Manage reporting:
  • Provide real-time, robust, reliable, insightful business information.
• Ensure a clear grasp on any regulatory changes within the ecosystem that will affect our operations in-country.

Qualifications

• A Bachelor’s Degree in Computer Science, Business Administration, Commerce, Finance, Economics, Accounting or similar.
• A minimum of 5 years’ experience in a similar role in Financial Services, Technology, Telecom, FMCGs, FINTECH.
• Spoken and written fluency in French and English.
• Experience in project management.
• Previous high level and sophisticated relationship management experience across various senior and other levels in an organization.
• Very good understanding and experience of financial products and performance, including credit risk, dynamics of lending, saving and some insurance.
• Experience in negotiating with major counter-party to achieve and facilitate a given strategy.
• Experience leading a team.
• Prior experience with mobile financial services.
• Excellent time management, planning and organizational skills.
• Exceptional communication skills, with effective listening skills, intelligent and articulate with strong written and verbal skills.
• Confident personality with strong presentation ability.
• Ability to work to tight deadlines, multi-task, prioritize and handle a diverse workload.
• Decisive, detail oriented and enthusiastic problem solver.
• Ability to work in a fast-paced ever-changing environment.

Benefits

• Collaborating with smart, engaging people in an inspiring work environment.
• Working for impact.
• Growing and learning continuously, with loads of encouragement and support.
• Boldly taking risks as we navigate new challenges.
• Flexible work practices enabling your best delivery.
• Being autonomous and empowered to lead.

Company Description

You will be based in Côte d'Ivoire or South Africa. We operate a remote-first working approach where working remotely is our default way of working. We have co-working spaces available in Cape Town for collaboration and connection and for the use of those who value and want to work out of an office. You have flexibility where to work from in your country of hire, as long as you have access to a reliable connection and are set up to work remotely.

At JUMO, we believe that diversity strengthens our teams and we strive in our recruitment process to create an environment where people from every background can collaborate and prosper and be themselves.