[Hiring] IME Operations Manager @Ethos Risk Services

Role Description

Our dynamic Medical Management team is seeking a full-time IME Operations Manager (REMOTE) to oversee the scheduling and coordination of Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) while ensuring an exceptional client experience throughout the process. This is a non-clinical leadership role responsible for managing day-to-day operations, supervising team members, coordinating provider scheduling, and ensuring all services are delivered accurately, efficiently, and within applicable deadlines and state requirements.

The ideal candidate is a proactive, detail-oriented professional with IME or healthcare administrative experience who can effectively lead a team, manage multiple priorities, meet deadlines, and provide outstanding client service.

Key Responsibilities

• Coordinate Independent Medical Examinations (IME), Record Reviews, and Functional Capacity Evaluations (FCE) by reviewing claim information, identifying appropriate providers, and ensuring all client requirements are met.
• Schedule appointments, manage calendars, coordinate logistics, and communicate appointment details to all parties involved.
• Partner with physicians and medical providers to secure availability, obtain required documentation, and facilitate timely service delivery.
• Serve as a primary point of contact for clients by providing case updates, responding to inquiries, and ensuring a high level of customer service.
• Generate appointment letters, cover letters, invoices, mileage reimbursements, and other case-related documentation while maintaining accuracy and compliance.
• Arrange transportation, interpretation, and other support services necessary to facilitate successful examinations and reviews.
• Supervise the Assistant Operations Manager, including training, coaching, performance management, attendance oversight, and professional development.
• Ensure adherence to client requirements, company policies, state statutes, deadlines, and confidentiality standards.
• Identify opportunities to improve operational efficiency, enhance service delivery, and support the continued growth of the IME Division.

Qualifications

• High school diploma or equivalent (required).
• Associate's degree or Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Minimum of 1 to 3 years of customer service, scheduling, administrative, operations, or healthcare support experience (required).
• Industry experience in healthcare, medical administration, workers' compensation, claims, or insurance industry experience (strongly preferred).
• Independent Medical Examination (IME), record review, or medical scheduling experience (preferred).
• Experience in leadership, coaching, supervising a small to mid-size team (preferred).
• Strong communication and organizational abilities.
• Attention to detail and problem-solving skills.
• Ability to multitask and manage deadlines.
• Professionalism, discretion, and confidentiality.
• Proficiency with Microsoft Office Suite products.

Working Conditions

This position operates in a remote or office-based environment with frequent use of computers and office equipment. The role requires prolonged periods of sitting, regular communication via phone and email, and managing multiple systems simultaneously.