[Hiring] Head of Operations @GeoPro Labs Inc

Role Description

I'm looking for an experienced operator to take ownership of a portfolio of three established Shopify apps with a combined ARR of approximately $1.87M. The portfolio includes:

• Geo:Pro: Geolocation-based storefront personalization
• TrackiPal: PayPal tracking automation for Shopify merchants
• Easy Lockdown: Content and storefront access control

Together, these are profitable, well-established products with engaged customer bases. They're not hypergrowth startups, but well-run businesses with clear opportunities to improve the product experience, strengthen operations and continue growing over time.

As the portfolio has grown, it's reached the point where I need an experienced operator to lead the day-to-day, keep the business running smoothly and turn strategy into execution. The role is fully remote, async-friendly and suited to someone who enjoys ownership, autonomy and building well-run businesses.

What you’d own

• Team coordination and delivery: Run the day-to-day by coordinating the developer and tester through the full delivery cycle – from spec → build → ship → measure – keeping everyone aligned across time zones and hiring additional contractors as needed.
• Roadmap and prioritization: Set the roadmap together, turning Amplitude data, review themes and support signals into a prioritized backlog in Linear, and write clear tickets for the developer.
• Metrics and experimentation: Own the analytics story, design experiments and report on impact.
• Quality and documentation: Continually raise the bar on user experience through better documentation, smoother onboarding, fewer rough edges.
• Platform stewardship: Stay ahead of Shopify API changes, manage App Store compliance reviews and lead our annual Built for Shopify review to retain BFS status.
• Support oversight and escalations: Be the escalation point for product and engineering issues and own the agency relationship, ensuring response times, ticket quality and the merchant experience meet the bar.
• Shopify App Store Paid Ads: Oversee existing paid advertising campaigns, working with our marketing contractor to ensure everything runs smoothly.
• Shopify App Store rankings: Monitor rankings across the portfolio, identify opportunities to improve rankings and respond quickly when rankings decline.

What you don’t have to do

• Write code (there's a developer for that)
• Do QA (there's a tester for that)
• Handle routine support tickets (an agency handles that)
• Respond to reviews (a contractor handles that)
• Fundraise, hire executives, sit in stakeholder meetings or manage political overhead – none of that exists here

Growth areas we’ve already identified

• Easy Lockdown: Shift to usage-based pricing
• Geo:Pro + Easy Lockdown: Onboarding and activation optimization
• Geo:Pro + Easy Lockdown: Feature gaps that address missing customer use cases
• All three apps: Lift review ratings to improve organic App Store rankings

What you'll be walking into

• Small, remote team: You'll be coordinating a small team of contractors working across different time zones.
• Established products: The apps are profitable and well established, but some of the codebases are older and occasionally require pragmatic workarounds.
• Data-driven decisions: Our analytics stack is solid (Amplitude, BigQuery, Shopify Partners) – SQL fluency, or comfort writing it with AI help, is required.

How we'll work together

• Founder involvement: I'll stay focused on product direction, strategy, quarterly planning and major decisions while you run the day-to-day.
• Working rhythm: We'll meet weekly at first while we build context and alignment, then move to monthly strategy check-ins and quarterly planning sessions.

Who you are

• Strong operator: You've successfully run product or delivery for a small SaaS team.
• Technically fluent: You can write clear product specs and understand trade-offs.
• Organized and proactive: You enjoy coordinating people and removing blockers.
• Data-driven: You use Amplitude, SQL and customer feedback to inform decisions.
• Self-directed: You're comfortable working asynchronously and managing your own priorities.
• Bonus: Experience in the Shopify ecosystem, App Store Optimization (ASO), paid acquisition or SaaS growth.

Where this could go

This isn't a role with a fixed ceiling. As you build context, take on more responsibility and the portfolio grows, there's scope for the role to grow too.

Role details

• Time: Part-time, approximately 15–25 hours per week
• Compensation: US$65–$85/hour, depending on experience
• Employment: Contractor or employee – whichever works best for you
• Location: Fully remote, async-friendly, any timezone
• Start: As soon as you're available

How to apply

If this sounds like a role you'd enjoy, send me a 3–5 minute Loom walking me through how you'd approach your first 90 days. Email your Loom to: [email protected]

I'll personally review every application. If your Loom is a strong fit, I'll invite you to a short introductory interview. If that goes well, we'll schedule a final, more in-depth interview before making an offer.