[Hiring] Head of Global Office Services and Support @Peek Vision

Role Description

We are seeking an experienced and strategic Head of Global Office Services & Support to design and optimize our global remote office infrastructure. This role will be pivotal in developing the systems, processes, and models that support a globally distributed workforce to operate effectively and sustainably at scale. You will lead the Global Office Services & Support (GLOSS) cross-functional team focused on global gatherings, IT systems, services, and process design. You’ll be both a strategist and a builder - developing the foundational systems that connect people, processes, and platforms across regions, and ensuring they remain fit-for-purpose as we grow.

This role will be located within the Operations division and will collaborate closely with our other Operations teams (Human Resources, Governance, Risk & Compliance, and Finance).

The key responsibilities of the role are:

• Design and embed a scalable global office framework that supports distributed collaboration, productivity, and compliance.
• Oversee and optimize core operational systems (including IT platforms, knowledge management, project management tools).
• Create and uphold standards for remote collaboration, enabling teams to connect more easily and build strong working relationships.
• Ensure timely and effective staff support across IT, processes, and engagement support.
• Continuously improve our remote operating environment, business processes, and workflows using data, feedback, and research.
• Manage the design and delivery of global in-person gatherings.
• Manage, mentor, and grow the Global Office Services & Support (GLOSS) team.

Qualifications

• Demonstrated experience in business operations, process design, or remote workplace infrastructure.
• Strong skills in modeling, analysis, and data-informed decision making.
• A deep understanding of SaaS platforms, remote end-user IT services, and digital collaboration platforms.
• Proven ability to balance immediate staff needs with longer-term improvements.
• Experience designing and implementing scalable systems and workflows.
• Exceptional communication, interpersonal, and cross-cultural skills.
• Comfort working in a high-autonomy, remote-first environment.

Requirements

• Travel: up to 15% travel per annum.
• Working Day: Flexible working hours throughout the week.

Benefits

• Dynamic, impact-driven, and award-winning environment.
• Opportunity to make a real impact alongside supportive, mission-driven colleagues.
• High level of ownership and accountability within each role.