[Hiring] Head of E-commerce Operations @Buzzboost

Role Description

We are looking for a Head of E-commerce Operations to become the operational backbone of the company, helping bring structure, accountability, and consistency to the way the team works. This is a hands-on Amazon and e-commerce operations role first, and a general operations leadership role second.

• Understand how Amazon FBA businesses operate day to day, across PPC, listings, catalog, inventory, launches, account health, creative, reporting, and team coordination.
• Work directly with the founders to reduce their involvement in daily Slack messages, task chasing, follow-ups, and operational coordination.
• Turn complexity into clear priorities, ensuring tasks have owners and deadlines.
• Ensure important issues are followed up properly.
• Not a junior project management role; looking for someone commercially sharp, highly organised, proactive, and confident holding people accountable across a fast-moving remote team.

Qualifications

• Multiple years of hands-on experience working with Amazon FBA / Amazon marketplace businesses.
• Experience working with 7 or 8 figure e-commerce brands.
• Strong understanding of Amazon operations, including Seller Central, listings, catalog, account health, PPC, inventory, launches, reporting, and marketplace performance.
• Experience managing multiple brands, product lines, or SKUs at once.
• Proven ability to manage cross-functional execution across PPC, creative, product development, supply chain, reporting, and marketplace operations.
• Strong experience creating structure, accountability, and follow-up systems in a fast-moving business.
• Excellent written communication and ability to work directly with founders.
• Confidence holding team members accountable to deadlines, priorities, and quality of work.

Requirements

• Experience leading operations within a high-growth e-commerce or consumer products business.
• Strong ability to turn messy Slack discussions into clear actions, owners, deadlines, and next steps.
• Ability to filter what genuinely needs founder input and what should be handled by the team.
• Experience building simple systems, SOPs, trackers, dashboards, or reporting processes from scratch.
• Strong commercial awareness and understanding of how Amazon brands grow profitably.
• Comfortable working across international teams and time zones.
• Calm, direct, organised, and able to bring clarity in a lean, fast-moving environment.
• Genuine interest in AI, automation, and technology, with a willingness to use tools to improve how the team works.

Key Responsibilities

• Own the company-wide task and follow-up system.
• Ensure key projects have clear owners, deadlines, priorities, and status updates.
• Follow up with team members to make sure work is completed properly and on time.
• Reduce founder involvement in daily Slack messages, task chasing, and operational coordination.
• Batch founder decisions into clear summaries instead of allowing constant interruptions.
• Coordinate across PPC, creative, product development, supply chain, reporting, and marketplace operations.
• Keep important Amazon-related issues assigned, tracked, and followed up properly.
• Maintain visibility across launches, listing updates, PPC actions, creative projects, inventory issues, account health, and reporting.
• Run a clear weekly operating rhythm for priorities, blockers, progress, and founder decisions.
• Challenge unclear, incomplete, or delayed work where needed.
• Improve internal processes, SOPs, communication habits, and operating systems.
• Identify opportunities to use AI, automation, or better tools to improve operational efficiency.

What Success Looks Like

• Founders spend significantly less time in Slack and day-to-day task chasing.
• Clear ownership and accountability exists across teams, brands, and projects.
• Important tasks are tracked with owners, deadlines, priorities, and statuses.
• Founder decisions are batched, summarised, and escalated only when needed.
• Slack communication becomes more structured and action-focused.
• Bottlenecks across PPC, creative, product, inventory, catalog, and marketplace operations are identified and resolved proactively.
• Weekly operating updates give the founders clear visibility without requiring them to manage every detail.
• The team becomes more independent, accountable, and execution-focused.
• Better systems, SOPs, reporting, and automation support continued multi-brand growth.

Working Requirements

• Fully remote, full-time position.
• Ability to collaborate across international teams and time zones.
• Comfortable working closely with UK-based founders and a remote global team.

What's On Offer

• Competitive compensation depending on experience.
• High level of ownership and autonomy across a multi-brand e-commerce portfolio.
• Direct exposure to strategic decision-making alongside the founders.
• Opportunity to build the operating system of a fast-growing Amazon-led business.
• A lean, ambitious, builder-focused culture.