[Hiring] Fleet and Equipment Manager @World Kinect

Role Description

At World Fuel, we power global aviation operations for thousands of customers worldwide. As an Equipment Operations Manager, you will play a critical role in ensuring our customers have the equipment, service, and operational support they need to operate safely and efficiently.

This is a highly visible, customer-facing role combining operations, equipment management, and relationship ownership. You will work closely with customers, vendors, and internal teams to coordinate refueling equipment, support field operations, and ensure a best-in-class customer experience.

This role is ideal for someone who thrives in dynamic environments, enjoys solving problems hands-on, and is comfortable traveling to support customers on site when needed.

What You Will Do

• Customer and Equipment Management
  • Serve as a primary point of contact for customers regarding refueling equipment and operational support
  • Coordinate repairs, maintenance, and service for leased and customer-owned refueling equipment
  • Support onboarding of new customers by ensuring proper equipment setup and readiness
• Operational Coordination
  • Manage the deployment and transportation of refueling equipment to customer locations
  • Work with vendors and internal teams to ensure equipment is placed into service efficiently
  • Troubleshoot mechanical and operational issues in partnership with technical teams
• Account Support and Business Operations
  • Partner with Sales and internal teams to recommend and deliver the right equipment solutions
  • Maintain customer and equipment data in CRM and internal systems
  • Oversee equipment tracking, parts management, and customer billing for leased equipment
  • Support monthly billing processes and ongoing account administration
• White Plains Fuel Storage Operations
  • Oversee fuel storage operations, including inventory management and maintenance
  • Support month-end close processes and cost tracking
  • Maintain relationships with key stakeholders including Avports and Westchester County
  • Provide support for deicing operations, including inventory reconciliation and customer needs
• Travel and Field Support
  • Travel to customer sites to support equipment deployments, vendor coordination, and operational execution
  • Represent World Fuel at industry events and customer engagements

Qualifications

• 7 to 10+ years of experience in aviation, FBO operations, airport operations, or equipment-focused logistics
• Strong customer-facing experience with a focus on service, problem-solving, and relationship management
• Ability to manage multiple priorities in a fast-paced, operational environment
• Strong communication and coordination skills across internal and external stakeholders
• Comfort troubleshooting equipment or coordinating technical solutions with vendors
• Willingness to travel regularly, including on-site customer support

Requirements

• Experience working with aviation refueling equipment or fuel storage systems
• Knowledge of deicing operations and aviation fuel handling
• Familiarity with aviation regulations and safety standards
• Experience with CRM systems and operational tools

Benefits

• Be part of a global leader in aviation fuel and services
• Take ownership of high-impact customer relationships and operations
• Work in a dynamic, field-driven environment with real operational visibility
• Gain exposure to diverse customers and global aviation operations
• Grow your career in a business that values expertise, accountability, and service excellence