[Hiring] Field Service Operations Manager @Sunbelt Solomon Services

Role Description

We are seeking a dynamic and safety-focused Field Service Operations Manager to lead our field service engineering and technician teams. In this role, you will bridge the gap between high-level project management and hands-on site execution. You will hold full operational accountability for resource scheduling, safety enforcement, technical quality, and exceptional client satisfaction across your designated territory.

Field Operations & Project Execution

• Crew Dispatching & Coordination: Schedule, dispatch, and manage teams of field service technicians, supervisors, and commissioning engineers for daily and long-term project site assignments.
• Lifecycle Delivery: Oversee end-to-end technical field services, managing timelines for projects ranging from routine testing to large utility installations and emergency repairs.
• Resource Optimization: Maintain and optimize the master operational schedule to maximize resource allocation, balance labor capacity, and control project overtime.
• Technical Oversight: Interpret complex engineering drawings, work instructions, and switchgear/substation schematics to guarantee flawless execution in the field.

Technical Quality & Safety Enforcement

• Safety Culture Leadership: Actively champion a zero-harm safety culture, enforcing strict compliance with OSHA, NFPA 70E, and company-specific health and safety policies.
• Compliance & Standards: Ensure all field testing and service procedures adhere to industry-leading technical regulations (e.g., NETA testing standards).
• Asset Readiness: Supervise the upkeep, calibration, and overall safety compliance of critical field tools, PPE, and technical diagnostic equipment.

Client & Cross-Functional Alignment

• Customer Relationships: Serve as a primary point of contact for operational execution, handling client escalations smoothly and maintaining excellent service satisfaction.
• Cross-Functional Collaboration: Partner closely with internal project managers, design engineers, production teams, and sales to keep projects running efficiently.
• Sales Support: Assist the quoting and estimation teams by reviewing incoming project specifications to ensure operational feasibility and realistic timelines.

Team Development & Business Management

• Mentorship & Training: Build continuous learning and training pathways to upskill technical field staff, supporting them in gaining advanced electrical certifications.
• Process Improvement: Analyze key performance data and operational metrics to eliminate inefficiencies and drive lean process improvements across field workflows.

Qualifications

• 5+ years of direct experience managing field service operations within critical power infrastructure, transformer/switchgear services, or heavy industrial power distribution.
• Deep operational familiarity with low, medium, and high-voltage power distribution products, electrical protection schemes, or industrial automation setups.
• Proven history of successfully leading, scheduling, and mentoring multi-disciplinary production, engineering, or field testing crews.
• Bachelor’s degree in Electrical Engineering, Industrial Technology, Business Administration, or a closely related technical field is strongly preferred.
• Active or prior supervisory exposure to NETA testing workflows, NFPA 70E compliance, or specialized electrical safety training is highly advantageous.
• Strong crisis-management and problem-solving skills with a calm demeanor under the pressure of tight deadlines or field emergencies.
• Exceptional interpersonal and communication skills paired with high proficiency in field service scheduling systems or corporate ERP/CRM platforms.
• Must possess a valid driver’s license and the willingness to travel regionally to support client installations and multi-day field operations.

Benefits

• Comprehensive, highly competitive benefits package including medical, dental, vision, FSA/HSA, 401k with company match, life insurance and disability, paid vacation, sick time, and holiday.
• Temp employees are not eligible for company benefits.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-Employment Screening

Following an offer of employment, all candidates are required to complete a background check and drug screen prior to being cleared to start employment. A physical, respiratory fit test, and/or Motor Vehicle Record check may also be required based on the job responsibilities and location of the position.