[Hiring] Field Service Manager @Veralto

Role Description

Imagine yourself...

• Doing meaningful work that makes an everyday impact on the world around you.
• Growing your expertise and expanding your skillset with every project.
• Owning your ambition and fueling your career growth.

Reporting to the Director of Field Service, the Field Service Manager will lead a team of field service professionals supporting customers throughout the US western territory. This role is ideal for a people-focused leader who is passionate about developing technical talent, driving customer satisfaction, improving operational performance, and contributing to business growth.

📍Location: candidates can be located in Washington, Utah, Oregon, and surrounding states.

What You'll Do

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates, and overall customer satisfaction.
• Drive service revenue growth and printer placements by delivering exceptional customer support and service excellence.
• Promote a positive, accountable, and collaborative team culture while increasing engagement and field morale.
• Remove operational barriers and support technicians in achieving performance objectives.
• Partner closely with Sales, Operations, and other cross-functional teams to deliver an exceptional customer experience.
• Manage customer escalations and ensure outstanding issues are resolved promptly and effectively.
• Drive continuous improvement across service operations, inventory management, and field processes.
• Manage key business metrics including revenue growth, expense control, inventory turns, and service productivity.
• Develop an understanding of financial performance and contribute to decisions that positively impact Field Service and OpCo results.

Qualifications

• Bachelor’s degree in engineering, information technology, electronics, or a related field.
• 5-10 years of experience in field service or technical support roles.
• 3+ years in a supervisory or managerial capacity.
• Proven ability to coach, develop, and motivate remote field-based employees.
• Basic computer skills plus experience working with service CRM/ERP tools, such as Salesforce.
• Willingness to travel around 25% of the time.

Benefits

• Flexible remote work environment
• Comprehensive onboarding and professional development
• Leadership coaching and career growth opportunities
• Competitive health benefits and 401(k)
• A collaborative, high-performing team culture
• Opportunities to advance across Veralto's global network

Company Description

Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.

Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods.

Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.