[Hiring] Facility Coordinator @BGIS

Role Description

The Facility Coordinator is responsible for overseeing and coordinating the effective delivery of a variety of services including the management of the life cycle of work orders. This is done by ensuring that vendors adhere to SLAs and complete work on time to maintain a high level of customer service. In addition, the coordinator ensures adherence to policies and procedures, ensuring data integrity, quality planning, and KPI work order metrics are achieved.

Qualifications

• Strong written and verbal communication
• Knowledge of RealSuite and other BGIS applications (1-3 years experience)
• Strong customer-oriented skills (1-3 years experience)
• Strong administrative and organizational skills (1-3 years experience)
• Analytical and problem-solving skills (1-3 years experience)
• Ability to work independently (1-3 years experience)
• Strong attention to detail and data accuracy (1-3 years experience)
• Excel experience in managing large amounts of data (1-3 years experience)
• Ability to communicate clearly and effectively with others for the purpose of data exchange, clarification and follow up (1-3 years experience)
• Experience working in a Shared Service environment (1 year experience)

Requirements

• Manage work orders to completion in BGIS or client-based web application.
• Facilitate alignment of client required services with contracts, schedules, and Pos.
• Review of work orders to determine if invoiceable or non-invoiceable.
• Schedule access for internal and external service providers with the facility when required.
• Prepare weekly/monthly summaries of work order performance for internal and external service providers.
• Follow up with internal and external service providers to ensure all SLAs are achieved.
• Review compliance documentation and upload to RealConnect.
• Create on demand work orders for service delivery.
• Ensure client required supporting documentation for quote and invoice submissions are provided.
• Review and submit all estimates to the required approver(s) following client quote process.
• Generate required data for SLA Scorecard.
• Available to work evenings and weekends.
• Other duties as assigned.

Benefits

This is a regular, full-time position with a salary range of $54,185 - $67,732 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to experience, education and performance related to this role.