[Hiring] Documentation and Systems Coordinator @NearU, and Affiliate Regional HVAC Branches

Role Description

The Documentation & Systems Coordinator plays an important role in helping NearU turn operational improvements into sustainable, repeatable practices. You will own the day-to-day coordination and maintenance of our SOP and process documentation environment while providing administrative and systems support to the ServiceTitan Systems Administration Manager.

• Ensure that processes developed and tested by the Transformation team are captured and formally documented.
• Collect new and updated SOPs from various stakeholders.
• Track documentation from initial development through approval, publication, revision, and retirement.
• Maintain visibility into outstanding documentation requirements and proactively drive them to completion.

Qualifications

• Experience in an administrative, coordinator, operations, systems-support, documentation, or similar role.
• Strong organizational skills and exceptional attention to detail.
• Ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Strong written and verbal communication skills.
• Comfortable following up directly with stakeholders to obtain information and close gaps.
• Experience working with shared drives, document repositories, Microsoft Office or Google Workspace, and other digital collaboration tools.
• Strong understanding of document organization, version control, and file-management practices.
• Ability to work independently while maintaining strong communication with cross-functional partners.
• Demonstrated ability to identify inconsistencies, missing information, and process gaps.

Requirements

• Experience supporting a multi-location or multi-site organization.
• Experience in operations, process improvement, transformation, or project coordination.
• Familiarity with ServiceTitan or another enterprise business-management platform.
• Experience supporting SaaS applications, system administration, or technology vendors.
• Experience with phone systems, user administration, or basic system troubleshooting.
• Experience maintaining SOPs, knowledge bases, policies, procedures, or training documentation.
• Experience working in the home services, HVAC, plumbing, electrical, or other field-service environment.

Benefits

• Opportunity to have a meaningful impact on how NearU scales.
• Be part of a team helping NearU build an organization where the best ideas become standards.