[Hiring] Director, Operations Technical Support @Altium Packaging

Role Description

The Director, Operations Technical Support is accountable for operations‑wide technical stabilization, emergency response readiness, and long-term capability building across all manufacturing plants in the United States and Canada.

This role owns the technical emergency-response model for Operations—ensuring critical production, equipment, and startup failures are addressed rapidly, effectively, and consistently across the network. The Director provides strategic leadership, prioritization, and direction for a highly mobile team of Technical Support Technicians who deploy to plants during high‑impact events.

In addition to crisis response, this role is responsible for ensuring that learned failures become institutional capability, reducing repeat incidents, improving uptime, and strengthening both maintenance and production performance across operations.

Candidates can sit anywhere in the United States and must be open to up to 100% travel.

Qualifications

• 10+ years leading a Technical or Production team
• 10+ years of experience in high-output manufacturing environments, preferably plastics or packaging
• Demonstrated leadership in operations, maintenance, or technical excellence roles
• Exposure to capital planning, reliability strategy, and standardized maintenance systems
• Strong working knowledge of:
  • Blow molding systems
  • Bottle processing and downstream equipment
  • Maintenance and production interfaces
• Proven experience leading teams through unplanned operational crises
• Experience in diagnosing and problem-solving various types of equipment
• Experience with Hydraulics, Pneumatics and reading Blueprints
• Ability to operate decisively with incomplete information
• Strong communication skills (plant floor to SLT)
• Ability to lift up to 50 lbs. and work in manufacturing environments (bend, climb ladders, walk and stand for prolonged periods of time, working in tight spaces in non-climate-controlled environments)

Requirements

• Supports all manufacturing plants across the United States and Canada
• Travel up to 100%, often with little advance notice
• Primarily leadership and oversight role; on-site presence expected during high-impact events

Benefits

• Competitive, comprehensive benefits package
• Medical, dental and vision plans
• Company holidays and vacation days
• Tuition reimbursement
• Learning and training opportunities
• Bonus potential
• 401(k) plan with company contributions
• Rewards and recognition programs
• Opportunities to make a difference in the community

Company Description

Altium Packaging incorporates its Guiding Principles into all aspects and at all levels of the organization and uses them as a framework for decision-making. We believe our Guiding Principles foster a culture of excellence that benefits both employees and customers.

• Act with Integrity & in Compliance
• Drive Value Creation
• Be Disciplined Entrepreneurs
• Focus on the Customer
• Act with Humility
• Treat others with Dignity and Respect
• Seeking Fulfillment in your Work

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Take your career to the next level at Altium Packaging!