[Hiring] Director, Operations Strategy & System Performance Improvement @Exol

Role Description

The Director, Operations Strategy & System Performance Improvement is a high-impact leadership role focused on optimizing the performance of Symbotic’s advanced automation systems across customer distribution environments. In this role, you will be responsible for ensuring our robotic and software-driven solutions operate at peak efficiency—driving measurable improvements in throughput, reliability, and overall operational performance.

• Lead the end-to-end identification and execution of performance improvement initiatives across highly automated sites.
• Diagnose system constraints, uncover opportunities through data, and implement solutions that scale across the network.
• Partner closely with site leadership while collaborating with engineering, product, and cross-functional teams.
• Influence priorities at both the site and executive level.
• Drive alignment across diverse stakeholders and lead initiatives from concept through deployment.
• Ensure solutions are designed, implemented, adopted, and scaled successfully.
• Deliver meaningful, measurable impact in complex, fast-paced environments.

Qualifications

• Bachelor's degree in Business, Industrial Engineering, Operations, or a related field.
• Minimum of 12 years of experience in consulting, operations strategy, supply chain, or operations within complex operational environments.
• Proven experience owning or driving performance across multi-site operations, large-scale systems, or enterprise-level initiatives.
• Demonstrated ability to lead cross-functional initiatives from problem identification through execution.
• Significant experience in customer-facing or highly stakeholder-intensive roles.
• Exposure to automation, robotics, or highly mechanized systems (e.g., warehouse automation, manufacturing, AS/RS, etc.).
• Proven ability to influence and drive outcomes without direct authority.
• Strong analytical skills with the ability to translate data into actionable insights (advanced Excel required; SQL/Python a plus).
• Excellent communication skills with the ability to engage effectively from the warehouse floor to executive leadership.

Requirements

• Remote, field-based role with up to 60% travel to customer sites.
• Significant time spent in active warehouse and automation environments.
• Employees must have a valid driver’s license and the ability to travel to customer locations as needed.
• The employee is responsible for managing expenses, including maintaining a personal credit card for reimbursement.
• The role requires the ability to work in physically demanding industrial environments, including:
• Walking, standing, climbing, balancing, and navigating multi-level structures.
• Working at heights of up to 45 feet and in confined spaces.
• Lifting and/or moving up to 50 pounds.
• Working in varying temperatures (approximately 32°F to 105°F).
• Must comply with all safety requirements and protocols, including Lockout/Tagout (LOTO), fall protection, and PPE usage (hard hat, safety vest, steel toes, eye and ear protection, safety harness).

Benefits

• Medical, dental, vision, disability, 401K, PTO and/or other benefits.