[Hiring] Director of Scheduling @Behavioral Health Works

Role Description

Join our team as the Director of Scheduling at Behavioral Health Works! Behavioral Health Works (BHW) is looking for a strategic and highly organized Director of Scheduling to lead and optimize our scheduling operations across the organization. This role is critical to ensuring our clients receive consistent, high-quality services while our clinical teams are staffed effectively and efficiently.

• Oversee scheduling strategy, processes, systems, and team performance.
• Partner closely with Operations and Clinical leadership to ensure schedules support both client needs and business goals.

Qualifications

• 5+ years of experience in scheduling, workforce management, operations, or a related field.
• Experience managing or leading a scheduling team.
• Strong understanding of workforce scheduling, capacity planning, and utilization.
• Exceptional organizational and problem-solving skills.
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent communication and cross-functional collaboration skills.
• Ability to manage competing priorities in a fast-paced environment.
• Strong attention to detail and follow-through.
• Comfortable working with scheduling software, databases, and other operational systems.
• Experience in healthcare, behavioral health, ABA, or another service-based environment strongly preferred.
• Leadership style that balances accountability, collaboration, and continuous improvement.

Requirements

• Lead and oversee the scheduling function across BHW.
• Develop and maintain efficient scheduling processes, workflows, and systems.
• Ensure client schedules are appropriately staffed and aligned with clinical needs.
• Monitor scheduling capacity, utilization, cancellations, gaps, and coverage.
• Identify scheduling trends and implement solutions to improve efficiency and service delivery.
• Partner with Clinical and Operations leadership to anticipate staffing and scheduling needs.
• Establish scheduling standards, KPIs, and performance expectations.
• Analyze scheduling data and provide leadership with actionable insights.
• Identify opportunities to improve productivity, reduce scheduling gaps, and maximize service hours.
• Oversee and coach scheduling team members, providing direction, accountability, and support.
• Troubleshoot complex scheduling issues and escalate concerns appropriately.
• Support the implementation and optimization of scheduling technology and systems.
• Create and maintain SOPs and best practices for scheduling operations.
• Ensure scheduling practices are consistent, accurate, and aligned with company policies.

Benefits

• Remote & flexible schedule.
• Competitive salary: $85,000 - $110,000 annually.
• Generous PTO + 7 paid holidays.
• Comprehensive benefits package (medical, dental, vision, 401(k), and more).
• Discounted tuition with partner universities (including National University, Capella, Purdue Global, and more).
• Professional development support & referral bonuses.