[Hiring] Director of Operations - Wound Care @NIVA Health

Role Description

NIVA Health is seeking an experienced and results-oriented Director of Operations to lead and scale operational performance across our growing mobile healthcare organization. This fully remote leadership position is responsible for overseeing regional clinical operations through a team of Directors of Nursing (DONs) who manage mobile wound care providers delivering services in skilled nursing facilities, assisted living communities, patients' homes, and other post-acute care settings.

The Director of Operations will serve as a key operational leader responsible for driving performance, accountability, quality outcomes, patient satisfaction, provider productivity, workforce development, and operational excellence across multiple markets.

• Provide strategic and operational oversight for multiple markets and clinical service regions.
• Lead a team of Directors of Nursing responsible for supervising mobile wound care provider teams.
• Ensure consistent execution of operational standards, workflows, and performance expectations across all regions.
• Develop scalable systems, processes, and infrastructure to support organizational growth.
• Monitor operational performance and implement improvement initiatives to increase efficiency and effectiveness.

Qualifications

• Bachelor's degree in Healthcare Administration, Nursing, Business Administration, Public Health, or related field.
• Minimum 5 years of healthcare operations leadership experience.
• Experience managing leaders who oversee clinical or healthcare service teams.
• Demonstrated success leading multi-site or geographically dispersed healthcare operations.
• Strong experience with staffing, workforce management, operational metrics, and performance improvement.
• Exceptional leadership, communication, and organizational skills.
• Preferred: Licensed Nursing Home Administrator (LNHA/NHA) experience.
• Preferred: Regional Director of Operations experience.
• Preferred: Home Health, Post-Acute Care, Skilled Nursing, Assisted Living, Hospice, Mobile Healthcare, or Value-Based Care experience.
• Preferred: Master's degree (MBA, MHA, MPH, MSN, or related field).
• Preferred: Experience scaling healthcare operations across multiple states or markets.

Requirements

• Manage operational budgets and resource allocation.
• Monitor productivity, labor utilization, and operational efficiency metrics.
• Identify opportunities to improve profitability while maintaining exceptional patient care.
• Support forecasting, strategic planning, and market expansion initiatives.
• Lead operational implementation of new markets, service lines, and organizational initiatives.
• Partner with executive leadership on strategic growth planning.
• Support integration of technology, automation, and workflow optimization initiatives.
• Drive successful organizational change management efforts.

Benefits

• Full-time position (8am-5pm EST).
• Remote work (U.S.).
• 15–30% travel for leadership meetings, market visits, training, and operational oversight.

Key Performance Indicators

• Patient satisfaction and experience scores.
• Clinical team retention and engagement.
• Provider productivity and utilization.
• Operational efficiency metrics.
• Quality and compliance performance.
• Market growth and expansion goals.
• Revenue and profitability targets.
• DON leadership development and performance.