[Hiring] Director of Operations - Critical Infrastructure @Smart Tech Contracting, LLC

Role Description

The Director of Operations – Critical Infrastructure provides senior-level leadership and strategic direction for the planning, execution, and delivery of mission-critical building automation, power monitoring, and software integration projects. These initiatives span utility, commercial, industrial, and technology sectors, including high-security and data center environments.

The Director of Operations – Critical Infrastructure reports to the executive leadership team and partners closely with technical managers, project leaders, finance, legal, and business development teams. Externally, the Director engages with client executives, design engineers, contractors, vendors, and commissioning agents to ensure that Smart Tech Contracting’s solutions meet the highest standards of quality, performance, and compliance.

The Director of Operations – Critical Infrastructure is accountable for operational excellence, financial performance, client satisfaction, and continuous improvement across all projects, while positioning the organization for long-term growth in mission-critical markets.

This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.

Essential Functions

• Operational Leadership & Strategy (40%)
  • Define, implement, and oversee operational strategies that align with corporate growth objectives.
  • Drive the adoption and optimization of enterprise project management and ERP tools to enhance efficiency, accuracy, and decision-making.
  • Establish operational KPIs and ensure project delivery meets or exceeds quality, schedule, and budget targets.
  • Conduct risk assessments and enforce compliance with all safety, regulatory, and contractual requirements.
• Financial Oversight & Business Performance (25%)
  • Lead budgeting, forecasting, and profitability analysis for the operations division.
  • Review and approve all major project budgets and change orders.
  • Implement process improvements for financial reporting, tax compliance, and cost control.
  • Partner with accounting and executive leadership to develop accurate, actionable financial dashboards.
• People & Resource Management (20%)
  • Build and lead a high-performance operations team, providing mentorship, professional development, and clear performance metrics.
  • Oversee workforce planning, recruitment, and succession strategy to meet current and future business needs.
  • Assign and align project managers and technical resources to maximize efficiency and client outcomes.
• Client, Partner, & Stakeholder Engagement (10%)
  • Serve as the senior point of contact for strategic client accounts, ensuring alignment between client objectives and project execution.
  • Foster partnerships with subcontractors, consultants, and technology providers to maintain competitive pricing and technical innovation.
  • Oversee preconstruction activities, contract negotiations, and vendor agreements.
• Innovation & Market Growth (5%)
  • Evaluate and adopt emerging technologies, tools, and delivery methods to improve operational performance.
  • Collaborate with business development teams to expand the market presence and service offerings in mission-critical sectors.
• Completion of Assigned Tasks and Deliverables on Time and on Budget
• Performs Other Related Duties as Assigned

Requirements

• Deep knowledge of managing large-scale, high-value projects in critical infrastructure sectors, including hyperscale data centers, utilities, and advanced manufacturing.
• Expert knowledge of BAS, EPMS, ICT systems, and integrated building technology solutions.
• Skilled in contract negotiation, risk management, and aligning agreements with organizational goals.
• Skilled in MS Project, Procore, ERP platforms, and Microsoft Office Suite for project planning and execution.
• Skilled in effective strategic planning, business growth, and operational efficiency initiatives.
• Exceptional ability to lead cross-functional teams, mentor talent, and drive organizational performance.
• Ability to build and sustain executive-level client and partner relationships.
• Ability to solve complex technical, contractual, and financial challenges while delivering high-value outcomes.
• Ability to leverage AI and emerging technologies to streamline workflows, optimize operational processes, and contribute to company-wide innovation.
• Ability to work successfully in a remote environment through effective communication and organizational skills, self-motivation, proactiveness, and resourcefulness in a distraction-free workspace.
• Ability to identify and analyze complex problems, evaluate alternatives, and implement effective solutions.
• Ability to analyze and prepare documents, reports, and correspondence.
• Ability to communicate effectively in both oral and written form (technical and non-technical information).
• Ability to communicate effectively directly with clients and at times serve as primary point of client contact.
• Ability to work successfully as a member of a team and independently with little supervision.
• Ability to work under pressure and meet close deadlines.
• Ability to effectively plan and delegate the work of others.
• Organizational skills, with the ability to manage multiple tasks simultaneously.

Physical Demands

• Frequently manipulating, moving, or grasping small parts, devices, or tools.
• Frequently required to remain in a stationary position.
• Frequently moving through office, critical facility, and other environments (such as low temperatures, high temperatures, and outdoor elements such as precipitation and wind), including tight and confined spaces.
• Frequently descending/ascending stairs and ladders to access equipment.
• On occasion, the employee may be required to position self under or over equipment.
• On occasion, the employee may move equipment weighing up to 50 pounds.

Travel / Relocation Requirements

• Up to 20% travel to other jobsite locations, this may include travel to any of the 50 US states.
• Effective May 7, 2025, and in accordance with U.S. federal regulations for domestic air travel, a valid REAL ID (or an acceptable alternative, such as a passport) is required for travel associated with this position.
• Travel may involve transportation by car or plane depending on the destination and nature of the business need.
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meetings for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Education / Experience Requirements

• Bachelor’s degree in Engineering, Construction Management, Business Administration, or related field (Master’s degree preferred).
• 13+ years of progressive leadership in construction management, MEP systems, building automation, or mission-critical infrastructure; 5+ years in a senior operations or director role.
• Proven track record managing large-scale, high-value projects in critical infrastructure markets (e.g., data centers, utilities, advanced manufacturing).

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Dental and vision plans.
• Comprehensive medical, dental, and vision benefits extended to spouse/domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.
• Paid parental leave after one year of employment.