[Hiring] Director of Operations @Carr Talent Acquisition

Role Description

We’re looking for a hands-on, strategic Director of Operations to help elevate our operations team, improve efficiencies, and partner closely with ownership as we continue to grow. This is a flexible, fractional/part-time leadership opportunity ideal for someone who enjoys solving operational challenges, leading teams, improving processes, and making a meaningful impact in a growing business.

• Meet and maintain company standards and metrics, standard unit appearance, and efficiency.
• Maximize profitability by prudently controlling costs across supplies and staffing.
• Manage a budget for your portfolio, adhering to set annual costs, and perform cost-benefit analysis when needed.
• Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of their properties, ensuring they are clean, maintained, and well cared for.
• Conduct regular inspections prior to guest and owner arrivals.
• Partner and assist the business development team when new units join the portfolio.
• Ensure compliance with all applicable regulations in each jurisdiction where we operate.
• Manage an efficient and high-quality team, ensuring they are trained, effective, and adhere to company values, policies, and procedures. Maintain team morale.
• Identify potential leaders, and coach and grow your team into a strong unit with a focus on KPIs, balancing efficiency with quality.
• Coordinate team work schedules with tentative schedules made at least two weeks in advance.
• Establish and maintain open, collaborative relationships with fellow regional team members and the upper management team.
• Be willing and able to perform all operational jobs if required and to provide cross-coverage for your staff when necessary.
• Support your team on escalated guest and homeowner concerns by responding to emails, calls, and tickets.
• Take proactive leadership to spot problems and inefficiencies and to add and change procedures to improve company operations.

Qualifications

• An understanding of the best practices in the vacation rental industry is preferred.
• A strong leader who drives our team to create amazing owner, guest, and employee experiences.
• Ability to work well under pressure in an agile, fast-paced environment.
• Excellent time management skills with the ability to change activities frequently and cope with interruptions.
• Strong work ethic and focus on guests and owners first; highly responsive and reliable.
• Technical computer skills required on all forms of hardware - laptops, tablets, and mobile devices.
• Availability to work Sunday through Saturday, early mornings and evenings as needed.
• Professional in all forms of communications such as email, phone calls, video calls, and texts.
• Strong attention to detail.
• Ability to manage to a budget and perform cost-benefit analysis.
• Live in Phoenix or the surrounding areas.

What Success Looks Like

• Guest satisfaction as measured on Airbnb, Vrbo, and SkyRun reviews.
• Owner satisfaction as evidenced by retention and positive relationships.
• Overall efficiency of operations, including the use of staff paid hours.
• Attendance during scheduled hours.
• Teamwork and leadership, as evidenced by the retention and engagement of the team.
• Decisions that embrace the vision and mission of SkyRun.
• Making improvements or bringing forward ideas for improvement to management. Use of downtime to improve SkyRun Phoenix operations.

Compensation

• Flexible compensation structure (hourly, salary, or 1099 contract) depending on candidate preference and experience.
• Compensation will align with experience and anticipated involvement level.