[Hiring] Director of Operations @Lynton

Role Description

You'll be the operational backbone of a growing company. Think of this as a COO-in-training — you'll own the internal functions that let a services firm run cleanly while the founder and delivery team focus on clients and product.

You'll be hands-on across:

• Finance
• HR
• IT administration
• Contracts
• Compliance
• AI-enabled process automation

You will be expected to take full ownership of these departments. This role is different from traditional ops. You'll work alongside AI agents that automate key business processes. Your job is to orchestrate those agents, set quality thresholds, and serve as the human approval gate. The workflows you build will directly inform the operational methodology we sell to clients.

Qualifications

• Master's degree in Business Administration, Finance, Information Systems, Operations Management, or a related field
• 2–4 years of professional experience in operations, finance, or a generalist business role
• Hands-on experience with at least three of the six areas: Finance, HR, IT Admin, Business Ops, Compliance, AI-Enabled Operations
• Prior experience in a technology company or professional services firm (agency, consultancy, or similar)
• Comfort using AI tools in professional work
• Strong written communication skills
• Comfort with ambiguity

Requirements

• Experience at a company under 50 employees where you wore multiple hats
• Familiarity with identity and access management concepts (SSO, RBAC, least-privilege)
• Exposure to compliance frameworks (SOC 2, ISO 27001, or similar)
• Experience with contract management or working alongside legal counsel
• Familiarity with modern business tools (accounting software, HRIS platforms, project management)

What you'll do

• Finance
  • Accounts payable/receivable, invoicing, expense management
  • Monthly financial close and reporting (working with our external accountant)
  • Cash flow forecasting, budget tracking, and financial modeling
  • Vendor payment management and contract terms
• Human Resources
  • Onboarding and offboarding employees and contractors
  • Maintaining employee records, policies, and handbooks
  • Benefits administration and compliance with employment law
  • Coordinating with employment counsel on contracts and agreements
• IT Administration
  • Managing employee access across software systems (SSO, identity management, access provisioning and deprovisioning)
  • Clean user lifecycle management — right access on day one, full revocation on departure
  • IT procurement (hardware, licenses) and system/subscription inventory
• General Business Operations
  • Contract management — NDAs, MSAs, SOWs, vendor agreements
  • Vendor evaluation, negotiation, and relationship management
  • Insurance, corporate filings, and regulatory compliance
  • Developing and maintaining internal policies (information security, data handling, incident response)
• Compliance & Security Posture
  • Maintaining security policies and ensuring they're followed — not just documented
  • Access reviews, security awareness, and incident response coordination
  • Building a compliance program appropriate for a company that handles client infrastructure and data
• AI-Enabled Operations
  • Orchestrate AI agents that automate business processes — invoicing, access provisioning, compliance checks, contract review
  • Define workflows, set quality thresholds, review outputs at approval gates, escalate when judgment is needed
  • Continuously improve the processes AI agents automate — the workflows you build inform the methodology we sell to clients