[Hiring] Director of Operations @ACI Worldwide

Role Description

As a Director of Operations, you will join a diverse, passionate team, dedicated to powering the world’s payments ecosystem!

• Supports the ACI Product organization’s senior leadership team.
• Defines and maintains product-related policies.
• Implements and governs product-related processes.
• Manages projects to improve efficiency and decision-making.
• Works with other staff members and business functions to implement recommendations or improvements.
• Provides governance and oversight of key processes and policies required by Product Management.

A typical day at ACI for the Director of Operations includes:

• Improving operational systems, processes, and policies in support of the organization's mission.
• Supporting better management reporting, information flow, and management.
• Executing and governing business process and product lifecycle processes.
• Playing a significant role in short and long-term planning for operational excellence.
• Understanding and adhering to all corporate policies, including the ACI Code of Business Conduct and Ethics.
• Owning and overseeing the monthly enterprise risk management (ERM) cadence for product-related risks.
• Leading the first-line compliance function within the Payment Software division.
• Providing product governance and operationalization across required systems.
• Providing business operations functions for Third Party partnerships.
• Leading a small, experienced team with clarity, accountability, and consistency.
• Supporting management reporting and analysis.
• Performing other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 10 years of experience in Business Operations and Product Lifecycle development; 15+ preferred.
• Leadership or management experience required.
• Excellent computer skills; proficient in Excel, Word, and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent interpersonal skills and a collaborative management style.
• Budget development and oversight experience.
• Commitment to high professional ethical standards and a diverse workplace.
• Ability to operate in a fast-paced, community environment.
• Excellent people manager, open to direction and collaboration.
• Ability to challenge and debate issues of importance to the organization.
• Ability to view situations from multiple perspectives.
• Persuasive with details and facts.

Requirements

• Project Management Certification preferred.
• MBA preferred.
• Experience managing and leading teams.
• Experience in Product Lifecycle Development.
• Experience in Business Unit Operations.
• Experience in Process and Policy development, implementation, and governance.
• Ability to build strong working relationships across the organization.

Work Environment

• Standard office or remote work environment.
• Majority of time spent working on a computer.
• Travel required (domestic and/or international), approximately 10–20%.

Core Capabilities

• Ensure Accountability: holding self and others accountable to meet commitments.
• Drives Results: consistently achieving results, even under tough circumstances.
• Customer Focus: building strong customer relationships and delivering customer-centric solutions.
• Cultivate Innovation: creating new and better ways for the organization to be successful.
• Collaborates: building partnerships and working collaboratively with others.
• Courage: stepping up to address difficult issues, saying what needs to be said.

Applicants must be currently authorized to work in the US on a full-time basis. This position does not offer sponsorship for employment visa status or work permit now or in the future.

In return for your expertise, we offer opportunities for growth, career development, and a competitive compensation and benefits package—all within an innovative and collaborative work environment.

Are you ready to help us transform the payments ecosystem? To learn more about ACI Worldwide, visit our website at www.aciworldwide.com or careers.aciworldwide.com , requisition #19026.

ACI Worldwide is an AA/EEO employer in the United States, which includes providing equal opportunity for protected veterans and individuals with disabilities, and an EEO employer globally.

An Important Notice About Recruitment Scams: Job seekers should be aware of ongoing recruitment scams where individuals or organizations impersonate legitimate companies to offer fake job opportunities. Please be cautious and verify any communications claiming to be from our company ( @aciworldwide.com ). The ACI Worldwide recruitment team will always follow official channels and will never request payment.