[Hiring] Director of Operations @Ob Hospitalist Group Corporate

Role Description

The Director of Operations, working collaboratively with a Market Medical Director and Vice President of Operations, is responsible for, but not limited to, the operational performance, client account management, and overall management oversight of OBHG’s hospitalist programs within their assigned geographic area of responsibility. The Director of Operations will have a visible presence at their assigned program locations and is responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between OBHG and community physicians. The Director of Operations will report to OBHG’s Vice President of Operations.

The Director of Operations will work effectively as a leader within their region’s larger matrix organization including support team members. The Director of Operations is the primary representative of OBHG for contract negotiations and renewals within their assigned geographic area.

Essential Responsibilities

• Builds, develops and manages operational relationships capable of achieving the goals of OBHG and the partner hospital, as well as community physician practices.
• Supports the customer onboarding team with the successful and timely implementation of new OBHG programs.
• Establish and/or confirm hospital partner goals and performance objectives as they relate to OBHG services for each of the programs within their assigned geographic area and ensure OBHG’s performance and demonstration of those goals.
• Lead and coordinate support services and management resources to meet performance objectives and expectations including, but not limited to:
• Regular touchpoint calls with each assigned hospital program plus an Executive Business Review quarterly and an annual onsite business review presentation in collaboration with clinical leadership and applicable support personnel.
• Conducting scheduled meetings with matrix teams; Recruiting, Credentialing, Scheduling, HR Business Partner (“HRBP”) and/or Market Medical Director to ensure all aspects of programs are running smoothly.
• Oversee hospital contract including fee structure.
• Join onsite OBHG clinician interviews, if needed.
• Assist with OBED setup, policy recommendations, compliance recommendations and other related items.
• Support clinical/hospital policies with MMD and/or Site Directors.
• Support relationships with community physicians, including OSA meetings with MMD and/or Site Directors.
• Facilitate the answering of any OSA billing questions from hospital and community physicians.
• Assist with questions or concerns around OBHG invoices from hospital partners.
• Collaborate & support the customer onboarding team in the development, implementation and direction or oversight of new programs or projects related to the achievement of strategic initiatives and goals for hospital partners.
• Promotes and ensures delivery of the OBHG unique value proposition with the hospital partner C-Suite (CEO, CFO, COO, CMO, CNO), nursing leadership, and other influential hospital stakeholders as appropriate.
• Identify areas where OBHG can help our hospital partners improve operations or business development.
• Create or review proposals for new business and expansion of current business, including financial proforma.
• Understand the financial and operational impacts of program changes as well as pricing.
• Assist with the financial review of programs (including professional fees and facility fees).
• Prepare for and conduct Executive Business Reviews quarterly with hospital leadership at each site.
• Lead contract renewal negotiations in conjunction with corporate objectives.
• Lead solution development efforts that best address each hospital's needs while coordinating the necessary involvement of the internal OBHG personnel.
• Identify and/or support Business development opportunities to identify growth opportunities and develop strategic initiatives plan in effort to grow women’s line (OSA, coverage for MFM).
• Work with the Marketing departments of OBHG and the partner hospital regarding press releases and marketing material.
• Engage with community physicians to ensure they are fully aware of our program and the services we offer.
• Evaluate operational issues to determine whether OBHG remains competitive and current with the latest trends in healthcare delivery and share your findings with the Vice President of Operations and/or Market Medical Director.
• Responsible for or participates in special projects and other administrative responsibilities as assigned.
• Work with Business Development and Sales team in the pursuit of new business within your assigned geographic area of responsibility or as directed.

Other Responsibilities and Relationships

• Directs and participates with internal committees, task forces and affiliated organizations, as requested.
• Meet and communicate regularly with OBHG Vice President of Operations on any and all operational issues that may be considered as potentially damaging to the relationship within their assigned geographic area of responsibility.
• Represent the organization to external organizations as required.
• Demonstrate safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

Qualifications

• Minimum: Bachelor’s degree in business administration, healthcare administration, or other related field or equivalent experience. Master’s degree in business administration, healthcare administration, or other related fields are strongly preferred.
• 3 to 5 years of progressively more responsible leadership experience (including operations supervisor) in the healthcare/medical services industry.
• Excellent analytical and organizational skills.
• Excellent leadership and management skills.
• Excellent written and oral communication skills, including negotiations.
• Requires interpersonal skills to be able to interact effectively with all levels of hospital staff, medical staff, patients, governmental and other external agencies, members of the general public in sensitive, delicate, and/or complex situations.
• Must be able to make effective presentations before a variety of internal and external audiences.
• Problem solving skills are necessary to prioritize assignments and make decisions in the best interest of the company and patient care.
• Ability to thrive in a fast-paced environment.

Preferred Skills/Experience

• Preferred Obstetrical experience and/or physician practice management experience.
• Strong computer skills, in Word, Excel & PowerPoint.
• Preferred understanding of medical terminology.
• Knowledge of relevant state and federal healthcare regulations.

Physical and Travel Demands

• Sitting for long periods of time. Occupation requires this activity more than 66% of the time (2.6+ hrs/day).
• Moderate to extensive air and land travel to client locations and corporate headquarters.

Benefits

• A mission based company with an amazing company culture.
• Paid time off & holidays so you can spend time with the people you love.
• Medical, dental, and vision insurance for you and your loved ones.
• Health Savings Account (with employer contribution) or Flexible Spending Account options.
• Paid Parental Leave (starting June 1, 2024).
• Employer Paid Basic Life and AD&D Insurance.
• Employer Paid Short- and Long-Term Disability.
• Optional Short Term Disability Buy-up plan.
• 401(k) Savings Plan, with employer match.
• Legal Plan.
• Identity Theft Services.
• Mental health support and resources.
• Employee Referral program – join our team, bring your friends, and get paid.