[Hiring] Director of Enrollments @Consumer Direct Care Network

Role Description

The Director of Enrollments leads enrollment operations across all companies and oversees the development and optimization of the Enrollment Center. This role ensures enrollment activities are completed accurately, efficiently, and in compliance with established requirements. The position drives operational performance through workforce management, process improvement, data analysis, and cross-functional collaboration. The Director works with leaders across the organization to support effective enrollment operations and continuous improvement initiatives.

Job Duties

• Direct the development, implementation, and ongoing optimization of the Enrollment Center.
• Lead enrollment operations across all companies to ensure activities are completed accurately, timely, and in compliance with established requirements.
• Monitor queue volumes, workload allocation, processing capacity, and service levels to support operational effectiveness.
• Analyze operational data, metrics, and trends to identify risks, bottlenecks, and opportunities for improvement.
• Utilize data and reporting to communicate operational performance and support strategic decision-making.
• Lead initiatives that improve enrollment cycle times, productivity, quality outcomes, and customer experience.
• Identify and implement process improvements that increase efficiency, reduce manual effort, and strengthen operational performance.
• Collaborate with Technology teams to support workflow automation, system enhancements, and digital transformation initiatives.
• Collaborate with Program Operations, CDMS, Payroll, Compliance, HR, and other business partners to improve end-to-end enrollment processes.
• Lead cross-functional projects that support operational scalability, efficiency, and continuous improvement.
• Establish and maintain standardized enrollment workflows, procedures, and best practices across the organization.
• Ensure work is effectively prioritized and resources are aligned to meet business needs.
• Monitor quality performance and implement corrective actions to address identified errors, trends, and process gaps.
• Ensure compliance with company policies, payer requirements, regulatory standards, and operational procedures.
• Oversee the development, maintenance, and enhancement of standard operating procedures, documentation, and training materials.
• Identify operational risks and implement proactive solutions to minimize business impact.
• Promote a culture of accountability, collaboration, innovation, and continuous improvement.
• Provide leadership, coaching, and development to managers and supervisors to support engagement and performance.
• Ensure teams have the resources, training, tools, and support necessary to achieve operational goals.
• Oversee workforce planning, hiring, performance management, and employee development activities.
• Lead change management efforts to support the successful implementation and adoption of new processes, systems, and technologies.
• Serve as the escalation point for complex enrollment and operational issues.
• Represent Enrollment Operations in organizational initiatives, leadership discussions, and strategic projects.
• Present operational results, recommendations, and business insights to senior leadership.
• Travel as needed to support operational initiatives, site visits, leadership collaboration, training, and implementation efforts across company locations.
• Maintain discretion regarding confidential and sensitive information.
• Other duties as assigned.

Qualifications

• Bachelor's degree preferred.
• Five (5) years of leadership experience preferred.
• Five (5) years of experience in enrollment operations, healthcare administration, Medicaid services, operations management, or a related field preferred.
• Demonstrated experience leading process improvement, operational transformation, or continuous improvement initiatives.
• Strong analytical and problem-solving skills with the ability to translate data into actionable business insights.
• Experience utilizing metrics, reporting, and workforce management practices to drive operational performance.
• Proven ability to influence and collaborate effectively across multiple departments and levels of leadership.
• Strong verbal, written, presentation, and relationship-building skills.
• Ability to effectively manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel as required.
• Ability to pass required background screening.
• Ability to work flexible and/or extended hours, if needed, to meet job requirements.
• Employees must provide their own reliable internet if working a remote/hybrid position.

Benefits

• A rewarding career helping others.
• Fun and engaging work environment built on team unity.
• Job satisfaction knowing you make a difference in the work you do and lives we serve.
• Professional training to help advance your skills for career development.
• Medical, Dental, and Vision Insurance (based on position and employment status).
• Vacation accrued at 3.07 hours per pay period to use when accrued.
• Profit-sharing for employees in good standing.
• Two Paid Floating Holidays.
• Nine Paid Federal Holidays.
• Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued.
• Instant Earnings Option.
• 401(k) Retirement plan & discretionary company match.
• Company-Paid Life Insurance.
• Supplemental Life, Accident, Critical Illness, and Hospital benefits.
• Short and Long-Term Disability.
• Paid Parental Leave.
• Flexible Spending Account.
• Employee Assistance Program.
• Pet Insurance.