[Hiring] Director of College Savings Management @Ascensus

Role Description

The Director of Operational Support is responsible for leading and building a centralized support organization for Government Savings Operations (529/ABLE/SFRP). This role provides functional ownership of critical operational support functions including:

• Reporting and analytics
• Forecasting and planning
• SLA governance
• Quality monitoring
• Event coordination
• Problem resolution

The Director will establish a scalable operating model by consolidating existing capabilities and developing new ones to support business growth and operational excellence. This leader will oversee a team consisting of 2 managers, approximately 15 associates, and a small group of analysts, while leveraging global resources through a dotted-line model.

A key focus of this role is end-to-end ownership of reporting strategy, including:

• Transformation, automation, and optimization of operational reporting
• Leveraging AI-enabled tools, Power BI, and internal reporting systems

This position is integral to driving operational transparency and supporting strategic transformation efforts by providing meaningful analysis and recommendations to senior leadership.

Qualifications

• Bachelor’s degree with 10+ years of professional experience
• 7+ years of leadership experience in operations, analytics, or financial services
• Strong background in reporting, analytics, and data-driven decision-making
• Experience with reporting and visualization tools such as Power BI
• Demonstrated ability to identify and implement process improvements and automation opportunities
• Experience supporting forecasting, capacity planning, and budget processes
• Proven ability to measure and analyze KPIs
• Strong analytical, problem-solving, and critical thinking skills
• Excellent leadership, communication, and stakeholder management skills
• Willingness to travel as needed for business and development

Requirements

• Experience building or transforming teams and functions
• Experience developing end-to-end reporting solutions
• Experience leading or supporting SLA governance and operational performance reporting
• Ability to operate effectively in a fast-paced, evolving environment
• Experience managing or expanding problem resolution or escalation functions
• Knowledge of 529 and/or ABLE savings plans preferred but not required

Benefits

• We are proud to be an Equal Opportunity Employer
• Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses.
• We will never ask you for payment or require you to purchase any equipment.